Senior Director, Field Force Operations
Senior Director, Field Force Operations
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Job Description
Job Description
Vertex is seeking an experienced commercial leader to lead North Americas Field Operations team. The Senior Director Field Force Operations will partner with Business Unit leaders and cross-functional stakeholders to enable and support all of North Americas commercial field forces. This role reports to the Executive Director North America Commercial Operations & Insight Analytics.
Key Duties & Responsibilities
- Develops and implements industry best practices for sales force field enablement for launch and in-line brands
- Lead a team of field operations personnel and contingent workers
- Responsible for providing input into the field incentive compensation (IC) design with BU stakeholders. Manage the administration of the field IC program (i.e. IC reports for field teams HQ dashboards etc.) prepare and coordinate IC payments ensure IC plans are compliant in aligned to Vertex principles perform periodic IC plan health checks maintain detailed set of IC documentation and business rules etc.
- Establishes and maintains field force sizing territory alignments and HCP targeting
- Designs and maintains field sales force and field sales management reporting dashboards including but not limited to product sales tracking incentive compensation and field activities
- Designs and maintains the customer relationship marketing tool and partner with cross-functional stakeholders to maximize efficiency and utility and seamless customer interactions
- Manages the vehicle fleet program for all field base personnel (including non-sales personnel)
- Manages the field sales force credentialling program
- Manages the product sampling program in line with industry policies and regulations governing sample accountability
- Build a strategy to strengthen and build Vertexs external footprint across therapeutic areas within the current/future portfolio
- Ability to support multiple sales teams across small molecule and gene therapy disease areas
- Plan for scaling and growth of the North America commercial organization to match increasing number of indications and launches
- Key member of cross-functional team to design and implement incentive compensation program including measurement components quotas award programs and contests
- Collaborates with information technology team (DTE) and Business Information teams to oversee construction/management of data infrastructure and ongoing enhancements based on business needs; establishing policies and procedures to maintain integrity of data and ensure compliance with PDMA AMA and other regulations
- Ensures data integrity of external and internal data sources used to support Sales Marketing Market Access and Medical Affairs groups
- Designs documents and maintains policies and procedures for areas of responsibility
- Manages vendors and services within assigned budgets that enable the field force readiness to be more effective while ensuring quality deliverables
- Manages team members to ensure career development and quality field enablement related deliverables
- Completion of ad-hoc projects and analysis relating to Field Operations group responsibilities
Required Education and Experience
- Bachelors degree (BS/BA in Business/Finance Mathematics Sciences or equivalent etc.)
- Typically requires 10 years of pharmaceutical/biotech/consulting industry experience in related area of responsibility and 5 years of supervisory / management experience or the equivalent combination of education and experience
Required Knowledge/Skills
- Experience in managing projects related to pharmaceutical/biotech sales force sizing field force reporting data management and incentive compensation
- Excellent project management and interpersonal/communication skills in leading and directing teams to achieve project objectives and goals within assigned timelines
- Understands and adheres to policies that regulate pharmaceutical Sample Accountability
- Thorough understanding of sales data tracking systems processes and methodologies
- Highly effective presentation skills written and verbal communication skills
- Strong analytical skills demonstrated by the ability to identify and understand complex issues and problems within product sales and prescriber information data sets
- Demonstrated ability to work independently and manage multiple projects that require collaboration across functional areas
- Team player able to develop rapport and credibility with field and home office personnel including management
- Experience with CRM systems (i.e. Veeva etc.)
- Experience with IQVIA DDD and Xponent data sets
- Experience in Specialty Pharmacy data sets
- Knowledge of Patient level de-deidentified data sets
Pay Range:
$223200 - $334800Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors including skills competencies experience and other job-related factors permitted by law.
At Vertex our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career financial family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter) educational assistance programs including student loan repayment a generous commuting subsidy matching charitable donations 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:
In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at
Required Experience:
Exec
Employment Type
Full-Time
