Bilingual Policy Specialist, Policy Change

The Policy Specialist will be reporting to the Supervisor in Legacy Operations and will be responsible for handling transactions with various levels of complexity.

Position Responsibilities:

• Reviews and/or processes received transactions accurately and in a timely manner.
• Provide excellent service to internal and external clients whether by email phone calls or correspondence. Respond to inquiries received from internal and external clients after appropriate research and analysis. To do this find the best way to solve the problem and accurately process the necessary operations.
• Collaborate with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments within Policy Services
• Consistently meet or exceed productivity quality and service standard objectives.
• Multi-task and prioritize daily to maintain workload and to address urgent/rush cases.
• Ability to perform a wide range of tasks across the business area
• Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
• Confidently communicate (written or phone) with internal external clients sponsors agents and brokers in a courteous and professional manner
• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.

Required Qualifications:

• Bilingualism (French and English) is a prerequisite
• College diploma or equivalent experience
• Strong decision-making and interpersonal skills
• Excellent verbal and written communication
• Ability to work independently and manage multiple tasks
• Highly organized with attention to detail
• Adaptable to fast-paced environments
• Strong customer service orientation
• Proactive and self-motivated

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.