Income Manager

Were excited to be looking for anew Income Manager to join our busy Income team in our London region working between our Bracknell and London offices.

You will manage a high performing Income Team in a challenging and busy working environment. Supporting the team by providing advice and guidance on cases conducting check ins (1-2-1s) case reviews withmonitoring andmanaging team performance.

Youll ensure that our income targets are consistently met maximising our income whilst delivering an exceptional customer service.

You will need to be able to analyse and interpret data to help you make informed decisions to tackle arrears cases and monitor team performance.

Collaborative working and communication skills are essential as youll work with a range of stakeholders from internal departments and external agencies such as DWP and Local Authorities. Youll have the confidence and assertiveness to engage with customers sometimes managing difficult conversations and using your excellent people skills to resolve any issues relating to their tenancy.

An awareness of relevant housing legislation is a must as youll support the team prepare legal documents and represent Abri in court in support of possession of our properties.

Youll be working from our Bracknell and London office a minimum of three days per week to connect and collaborate with colleagues and the team. The other two days can be worked from a place of your choosing whether thats at another of our offices or at home.

If youre looking for a fresh challenge and want to join a committed and high performing team wed love to hear from you!

INDABRI

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.