Remote Patient Service Agent
Remote Patient Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
At Anne Arundel Dermatology we give exceptional care - to our patients and to each other.
Patient First Caring Accountability Trust One Team Growth
Fully Remote $18/hour monthly performance bonuses (not guaranteed) Monday-Friday (8:00 AM - 5:00 PM)
Founded 50 years ago with a mission to provide the highest quality and full spectrum of medical surgical and esthetic skin care services to each and every one of its patients Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250 clinicians and 110 locations in 7 states were thriving growing and looking to add talented individuals to our team!
- Earn an additional 10%-20% in monthly performance bonuses
- Compete for prizes with monthly performance contests
- Earn extra paid days off with strong attendance and reliability
- Monday-Friday (40 hours per week)
This role is the perfect doorway into healthcare as we build specific career paths for each candidate. Weve promoted candidates through our Patient Service Center (call center) into cosmetic roles clinical roles (ex: Medical Assistants) and leadership roles (ex: Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management as well as the methods we leverage to successfully manage significant patient communication and scheduling. Those opportunities are earned by facilitating great patient experiences expanding your skills each month and managing details efficiently and accurately. Here are the duties and qualifications for this role:
Responsibilities
Reporting to a Patient Service Center Manager the Patient Service Agent (PSA) manages 80-100 inbound/outbound calls daily assist patients with appointment scheduling and ensure accurate communication between patients physicians and pharmacies. The PSA contributes to a high-performance team in a fast-paced call center environment.
What Youll Do:
Handle 80100 inbound/outbound patient calls daily
Schedule and reschedule appointments accurately
Use electronic systems (phone scheduling EHR) efficiently
Collect/manage patient information in compliance with HIPAA
Communicate with empathy and professionalism
Escalate complex cases to supervisors
Consistently meet performance and quality goals
Qualifications
Required Skills/Abilities:
- Professional pleasant and clear speaking voice.
- Positive attitude that shines through to our patients on the phone.
- Attention to detail specifically professional writing skills.
- Able to follow directions and comply with policies and procedures.
- Must have a quiet office or in-home workspace conducive to patient privacy.
- Must have reliable high-speed internet for streaming/handling phone calls attending video training and
Licensure/Certifications/Education
Education/Experience:
- 1-3 years of general customer database (CRM) experience.
- College education (completed degree or relevant coursework).
- 1-3 years of call center experience preferred.
- Experience with making outbound sales/service calls preferred.
- 1-5 years of experience within the healthcare industry preferred.
- Bilingual preferred (Spanish)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
