Guest Services Agent | Hotel Hive |Washington, DC | Modus by PM Hotel Group

Washington - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Were looking for a Guest Services Agent who is a hard-working friendly charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated personable professional and communicates well. This person will play a critical role in the Front Office team. This is a non-exempt position that reports to the Guest Relations Manager. Pay rate: $20/hour

Hotel Hive opened its doors in January 2017 as DCs first Micro Hotel. We have a youthful vibe where modern innovation meets historic character. We are extremely interactive with our guests; exceptional and personalized service is our top priority. Our goal is to provide a restful unique and innovative hotel experience for our guests before and after they buzz around DC.

Who We Are

Passionate - about hospitality and fostering an environment where associates will thrive.
Culture driven - dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
A company that has a culture of promoting from within.
Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.

What Youll Do

Provide exceptional personalized customer service and experiences to guests.
Live like a local. Knowledge of the neighborhood and city.
Think on your feet use good judgement and problem solve in a fast-paced environment.
Provide support to front office leaders and entire hotel team.
Create a warm and welcoming atmosphere.

What You Bring to the Table

Exceptional communication skills both verbal and written.
Knowledgeable in Microsoft Office.
Open availability required. Must be prepared to work various shifts (7-3pm 3-11pm weekdays weekends holidays).
Bachelor degree or currently pursuing (preferred)

Whats in it for you

Generous health dental and vision insurance plus 401K all available on day 1!
Access to free virtual fitness classes and discounted in-person memberships
Gifted PTO on Day 1 paid holidays
Paid Parental Leave
Opportunities to volunteer and give back to our local communities.
Tuition reimbursement opportunities when you grow we grow!

Non-Negotiables (Our Core Values)

BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
LEARN INNOVATE.Treat every day as an opportunity to grow. Be creative and think outside the box.
TAKE OWNERSHIP.Be accountable for your behaviors and results. Maximize resources do more with less. Have integrity and use good judgment.
EMBRACE CHANGE. Remain agile flexible and nimble to thrive in an evolving world.
COMMUNICATE. Share goals and successes. Be honest and straightforward with everyone.
BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
SERVE OTHERS. Our guests community and each other. Be a part of the bigger picture.
LIVE 360. Practice work-life balance.

Two more things . . .

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

Required Experience:

Unclear Seniority

Who We Are

Passionate - about hospitality and fostering an environment where associates will thrive.
Culture driven - dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
A company that has a culture of promoting from within.
Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.

What Youll Do

Provide exceptional personalized customer service and experiences to guests.
Live like a local. Knowledge of the neighborhood and city.
Think on your feet use good judgement and problem solve in a fast-paced environment.
Provide support to front office leaders and entire hotel team.
Create a warm and welcoming atmosphere.

What You Bring to the Table

Exceptional communication skills both verbal and written.
Knowledgeable in Microsoft Office.
Open availability required. Must be prepared to work various shifts (7-3pm 3-11pm weekdays weekends holidays).
Bachelor degree or currently pursuing (preferred)

Whats in it for you

Generous health dental and vision insurance plus 401K all available on day 1!
Access to free virtual fitness classes and discounted in-person memberships
Gifted PTO on Day 1 paid holidays
Paid Parental Leave
Opportunities to volunteer and give back to our local communities.
Tuition reimbursement opportunities when you grow we grow!

Non-Negotiables (Our Core Values)

BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
LEARN INNOVATE.Treat every day as an opportunity to grow. Be creative and think outside the box.
TAKE OWNERSHIP.Be accountable for your behaviors and results. Maximize resources do more with less. Have integrity and use good judgment.
EMBRACE CHANGE. Remain agile flexible and nimble to thrive in an evolving world.
COMMUNICATE. Share goals and successes. Be honest and straightforward with everyone.
BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
SERVE OTHERS. Our guests community and each other. Be a part of the bigger picture.
LIVE 360. Practice work-life balance.