Machine Learning Engineer
Machine Learning Engineer
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Job Description
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
Machine Learning Engineer
Were looking for a passionate and skilledMachine Learning Engineerwhos excited by the opportunity to build real-world solutions that make a genuine difference. If you thrive in a collaborative environment enjoy solving complex problems with data and want your work to have a direct and visible impact this could be the perfect next step in your career.
Contract: Permanent
Salary: London - Circa 70000 (DOE) Manchester Circa 62000 (DOE)
Working hours: 35 hours per week full-time
Reporting to: Machine Learning Lead
Location: London Docklands or Manchester City Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
At theFinancial Ombudsman Service were on an exciting journey to redefine what modern efficient and accessible alternative dispute resolution looks like. Our mission To set the gold standard for customer-focused service in a rapidly evolving financial landscape.
Over the past few years weve embraced bold changes to enhance the customer experience and strengthen our financial sustainability. With a newly formed Executive team at the helm were entering a transformative new chapterdriven by ambition innovation and a commitment to moving fast and delivering real impact.
OurIntelligent Automation teamis at the heart of this transformation. Were harnessing the power of AI and Generative AI to unlock smarter faster and more scalable solutions across the business.
Were looking for someone with a proven track record in developing and deploying machine learning solutionssomeone whos ready to take our NLP and Gen AI capabilities to the next this role youll be:
Designing and building Gen AI application stacks
Scaling and maintaining ML pipelines and data transformation workflows
Driving ML Ops excellence across the board
Youll collaborate closely with architects senior developers product owners and analystsshaping requirements influencing solution design and contributing to architectural decisions. Youll play a key role in sprint planning owning user stories and estimating work that directly impacts our business teams.
This is more than just a technical roleits a chance to solve real-world problems using data automation and AI. Youll work hand-in-hand with stakeholders across the organisation sharing your expertise building documentation and helping shape the future of intelligent automation at the Service.
Key responsibilities
Assess and clarify requirements to provide estimate of the work.
Working within a distributed team delivering high quality solution
Delivering LLM and Gen AI based automations that supports the business team in enhancing the customer journey
Maintaining our existing machine learning pipelines
Identifying opportunities for Continuous Improvement and optimizations of existing solutions
Input to overall sprint planning and product backlog creation/maintenance.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
Solid programming experience in Python as well as solid understanding of programming concepts algorithms and cloud concepts
Previous experience in solution design and knowledge of architecture frameworks and patterns
Developing serverless pipelines in Azure AWS or GCP (Azure preferred) and building data transformation pipelines using SQL and No SQL DB
Building and maintaining CI/CD pipeline in Jenkins Azure DevOps or GitHub actions and ML Ops pipeline in Azure ML Azure AI Foundry SageMaker or Vertex AI. IaC Bicep ARM Terraform
Have a good understanding of different machine learning techniques and ability to explain the methods in detail (regression clustering decision trees reinforcement learning gradient boosting CNN RNN LSTM Attention Models Encoder and Decoder Transformers Vector semantics)
Previous experience in developing Gen AI applications.
Ability to communicate technical concepts and analytical outputs to a diverse set of stakeholders.
Being able to provide estimates against organisational requirements relating to cost and development tasks
Tech stack
Azure Data Factory Logic Apps
SQL Cosmos DB
Azure Batch Azure Functions
Azure Dev Ops CI/CD Bicep templates
Azure AI services Azure AI Foundry Azure ML Azure Open AI Azure Doc Intelligence Azure Speech to Text
Copilot Studio D365 M365 Copilot
Python C#
Why Financial Ombudsman Service
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies including enhanced maternity pay carers and dependants leave
Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Nationwide gym membership discounts and a fully equipped on-site gym open 24/7 in London
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our Manchester office is 7 minutes walk from the Oxford Road station
Our employee led networks (a couple of examples being our Womens Network Carers network and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!
How do I apply
Please upload your CV which should highlight your relevant skills and experience.
This advert will close at Midnight on Sunday 5th October 2025
Due to high application numbers this advert may end earlier than the date specified so please dont delay and submit your application asap.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.
Were proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!
LinkedIn: Financial Ombudsman Service
Our careers page: luck with your application!
Employment Type
Full Time
