People Relations Manager

Who We Are:

Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.

As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things.

Who You Are & the Impact You Will Have:

The People Relations Manager will deliver people services in a timely and effective manner and partner with business leaders to ensure optimal employee engagement while fostering a high-performance culture. This role will specialize in managing the relationship between employees and the organization. People Relations Manager will be responsible for resolving employee grievances disputes and providing guidance on disciplinary matters ensuring fair treatment and compliance with company policies and employment laws. The People Relations Managers will play a crucial role in fostering a positive work environment promoting employee satisfaction and mitigating potential conflicts contributing to a productive workplace.

What You Will Do:

• Provide advice and guidance to leaders and employees on HR matters embedding a performance-oriented culture and QTS values.
• Investigating and resolving complex or critical employee relations issues in a timely and effective manner.
• Point of contact for employee relations matters including questions of policy performance management and employee concerns or complaints.
• Collaborate with leadership through advice coaching and counsel to improve work relationships build morale and improve engagement and retention metrics.
• Drive employee relations issues to resolution including supporting and coaching leaders through the performance management process.
• Utilize HR metrics and analytics to include trending and tracking of business unit specific HR objectives.
• Maintain a high level of visibility accessibility and interaction with employees.
• Engage employees throughout the lifecycle of their experiences at QTS.
• Collaborate closely with HR Business Partners and broader HR teams.
• Monitor and analyze human resources data and recommend interventions to address identified trends.

What You Will Need to be Successful:

• Seven or more years of progressively human resources experience focused on identification and resolution of complex employee relations issues.
• Bachelors Degree or equivalent work experience
• Demonstrated ability to apply expert knowledge of state and federal employment laws and regulations as well as the ability to diagnose and develop appropriate solutions to complex employment issues.
• Broad technical knowledge and expertise in employee relations including expertise in risk assessment and the proper application of employment law.
• Strong knowledge of federal and state compensation employment and benefits laws and regulations.
• Ability to travel to sites 25% on average per year.

Nice to Have:

• Masters degree preferred.
• PHR certification or equivalent; SPHR or equivalent preferred.
• Global HR experience preferred.

Knowledge Skills and Abilities:

• Ability to build effective relationships at all levels of the organization.
• Ability to collect and analyze data and articulate sound and reliable conclusions.
• Deep expertise in conflict management resolution and proper techniques for investigating and resolving employee relations issues and complaints.
• Experience implementing HR initiatives and delivering results in a changing & growing business environment.
• Ability to self-manage and work independently as well as in a team environment.
• Professional communication skills both orally and in writing which enables collaboration and building trust.
• Ability to be flexible and adapt to changing situations in a high growth company.
• Results oriented.

The Perks (and these are just a few!):

• QRest Sabbatical
• Employee Stock Purchase
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days
• Tuition assistance parental leave and military leave assistance

Total Rewards

This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.

This position is Bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.