Customer Success Strategy & Operations Manager
Customer Success Strategy & Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Lead and execute strategic initiatives to optimize customer engagement and internal collaboration processes spanning the entire journey from pre-sales to onboarding to adoption expansion and renewal
- Identify operational bottlenecks and design scalable solutions by utilizing a mix of process improvements automation and AI-driven tools
- Drive modeling forecasting and monthly/quarterly business review functions on behalf of Leadership in collaboration with the Finance team
- Define analyze and report on key business metrics related tocustomer satisfaction breadth and depth of adoption engagement and advocacy and revenue retention
- Extract business insights from qualitative and quantitative data identify risks and opportunities and create programs to mitigate long-term issues and drive more revenue and higher customer retention
- Develop and maintain compensation and incentive plan structures to drive a culture of accountability and merit-based achievement
- Collaborate cross-functionally across the GTM teams and broader ClickUp organization to deliver impactful solutions quickly
- Drive the adoption of new tools and processes including AI and automation platforms to drive productivity
- 5 years in an Operations and/or Strategy role focused on Professional Services Customer Success or similar functions
- Track record of leading technology-enabled business process transformations with an emphasis on strategic application of AI (e.g. ChatGPT Claude Gemini) and automation tools and techniques (e.g. Retool Zapier Make)
- Expert in analyzing large data sets to drive strategy and decision-making including building spreadsheet models and leveraging business intelligence tools and/or programming languages (e.g. Hex Tableau PowerBI Python)
- Experience with managing budgets running a forecasting cadence and performing variance analysis
- Deep knowledge of Professional Services and Customer Success processes tools and metrics
- Demonstrated leadership role in building/scaling teams and workflows preferably in a customer-facing or operations function
- Effective at engaging and influencing executive stakeholders building consensus and driving collaborative change
- Direct experience with a SaaS business model customer journey and core KPIs in a high-growth global environment
- Proficient with Salesforce ClickUp NetSuite or comparable platforms (CRM CWM Accounting)
- Strategic thinker with a bias for actionhands-on scrappy and able to take projects to the finish line
- Exhibits extreme accountability and ownership with an obsession for continuous improvement and mastery of your craft
Salary and Benefits
At ClickUp we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location interview performance years of experience education level and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our companys compensation philosophy.
This position is eligible for the following benefits and perks:
- Equity
- 401k
- Health Dental and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!
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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @ email or through our official careers portal on . We will never request fees payments or sensitive personal information. Please disregard any offers received outside these channels and report them to
Required Experience:
Manager
Employment Type
Full Time
