Product Implementation Specialist
Product Implementation Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Here at Tarro we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking delivery enablement payment solutions and point-of-sale software. At Tarro we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022 we were valued at $450M and have since seen substantial growth across customer acquisition product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success and together we have supported nearly 20 million customers. We are proud to be named one of Built Ins top companies to work for in 2024.
To learn more about our culture values and how you can be a part of helping mom & pop restaurants thrive please visit us here!
What Were Looking For:
As we continue to grow Tarro is seeking a Product Implementation Specialist to join our team. This role sits at the heart of our menu operations ensuring that our restaurant partners menus are accurate detailed and always ready to support seamless order-taking experiences for both customers and voice platform agents.
The Product Implementation team is responsible for maintaining menu quality accuracy and usability across our products. As a Bilingual Specialist you will ensure that menu content is consistently precise empathetic to customer needs and optimized for our technology all while supporting both English- and Mandarin-speaking stakeholders.
What Youll Accomplish:
Ensure concise and accurate menu content that supports clients agents and customers.
Rapidly learn and master complex tools and workflows to support menu operations.
Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.
Collaborate with peers managers and cross-functional teams to share insights problem-solve and achieve shared goals.
Identify root causes of menu-related issues and implement the most efficient solutions.
Maintain meticulous attention to detail and accuracy when handling large datasets.
Approach tasks with empathy recognizing the direct impact on voice agents clients and end customers.
Provide bilingual (Mandarin & English) support in communication documentation and escalations.
About You:
You are a fast learner capable of mastering complex processes and tools in a short amount of time.
You thrive in fast-paced environments remaining focused and productive under pressure.
Youre a collaborative team player who values feedback and contributes to shared success.
You have strong problem-solving and critical thinking skills.
Youre detail-oriented data-driven and committed to producing high-quality error-free work.
You bring empathy to your work always considering the impact on teammates and clients.
You have advanced proficiency in Excel/Google Sheets and can confidently handle data-related tasks.
You are comfortable using CRM/case management tools such as Salesforce Zendesk or Intercom.
You type quickly and accurately (50 WPM 95% accuracy).
You are bilingual in Mandarin and English with strong literacy in both languages.
Bonus Points:
Experience in a tech support role or with case management tools.
Experience in product/program implementation or process setup for stakeholders.
Prior experience in the restaurant industry or working in a startup environment.
Leadership or mentoring experience in guiding others toward shared goals.
Tarro is committed to building the best team to empower small businesses to thrive. We believe a diverse workforce is paramount to our success. We welcome talent from all backgrounds including but not limited to race sexual orientation gender identity age nationality religion veteran status political affiliation and disability.
If you dont meet every requirement dont worry. We know great candidates bring diverse experiences and we encourage you to apply even if you dont check every box.
Required Experience:
IC
Employment Type
Full-Time
