Field Technician

Woodbridge, CA - USA

Monthly Salary: $ 17 - 25

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are:

NOVA Computer Solutions is a small vertical focused comprehensive MSP trusted to provide technology support for local business throughout Northern Virginia Metro Washington DC and Maryland. Were constantly growing our team to help us provide even better support advice and assistance and were looking to hire a Field Technician thats able to assist us with exceeding client expectations. If youre reading this and want to experience doing all things IT chances are youre looking for the opportunity youve been waiting for and its here.

Job Overview:

The purpose of the Field Technician is to establish trusted relationships while providing onsite and remote support to partners. This will include coordinating with other departments documenting processes and recommending necessary updates in a timely manner. This position requires self-motivation and the ability to multi-task prioritize commitments and manage time effectively.

Why Join Us

Competitive salary based on experience.

The ability to grow your skill set and be challenged.

Quarterly performance incentives.

Excellent company culture

Travel expenses (gas tolls parking) reimbursed

Typical Responsibilities:

Provide onsite technical support with the ability to assist remotely when necessary
Troubleshoot hardware issues and provide solution-based recommendations
Build and configure equipment for internal staff and external partners
Work with senior team members to analyze and resolve problems
Maintain clear documentation for each service and project ticket
Work with vendor support as needed
Daily travel to partner offices within areas of Maryland DC and Virginia
Operate a work van
Keep work vehicles and inventory clean and organized
Provide exceptional customer service

Required Skills

2 years of customer service experience
2 years of hardware troubleshooting experience
Strong written and verbal communication
Ability to remain calm under pressure
Self-motivated to work alone or in a team
Ability to research solutions to problems
Ability to maintain a clean driving record and work vehicle
Ability to lift up to 50 pounds regularly and safely use ladders
Ability to safely navigate offices under construction

Preferred Skills

Organizational skills
Ability to improvise when needed
Basic software troubleshooting skills
Ability to document processes
Time management skills

License/Certification:

CompTIA A Certification

Valid Drivers License

Schedule

8-hour shift (8:30am 5:00pm) Monday to Friday

Job Type: Full-time

Pay: $17 25 per hour

Benefits:

Paid time off

Paid training

Quarterly bonus opportunities

401K with Company Match

Generous benefits package

Required Experience:

Who We Are:NOVA Computer Solutions is a small vertical focused comprehensive MSP trusted to provide technology support for local business throughout Northern Virginia Metro Washington DC and Maryland. Were constantly growing our team to help us provide even better support advice and assistance and w...