Director, IT Workplace Products & Services

Job Title: Director IT Workplace Products & Services

Job Code: 28567

Job Location: Melbourne FL or Salt Lake City UT

Job Schedule: 9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off

Job Description:

L3Harris Technologies Inc. is seeking a Director of IT Workplace Products & Services to lead the delivery optimization and continuous improvement of enterprise end-user technology services. This role will oversee PC-as-a-Service (PCaaS) IT asset lifecycle management and enterprise print services while advancing the companys digital workplace strategy.

The Director will ensure employees at every level from the manufacturing floor to the executive suite benefit from a seamless reliable and cost-effective technology experience. This leader will champion service excellence vendor accountability and innovation to empower productivity across a global workforce.

Essential Functions:

• Define and execute the long-term vision for Workplace Services aligning with organizational goals and modern digital workplace trends.
• Lead strategic initiatives to improve service maturity operational efficiency and end-user satisfaction.
• PC-as-a-Service (PCaaS): Manage the full lifecycle of end-user devices ensuring streamlined cost-effective procurement deployment support refresh and retirement.
• Asset Management: Oversee enterprise-wide hardware and software asset management to ensure compliance accuracy and optimal utilization of IT resources.
• Print Services: Direct the global multifunction printer (MFP) environment ensuring reliability cost control and strong user experience.
• Lead contract negotiations vendor selection and performance management across hardware software print and support providers.
• Drive accountability to SLAs OLAs and KPIs ensuring maximum value from supplier partnerships.
• Champion process standardization automation and self-service enablement across workplace services.
• Establish best practices and governance to reduce costs improve service consistency and accelerate response times.
• Embed a service-oriented employee-first mindset across the Workplace Services team.

Qualifications:

• Bachelors Degree with a minimum of 15 years of prior related experience. Graduate Degree with a minimum of 13 years of prior related lieu of a degree minimum of 19 years of prior related experience.

Preferred Additional Skills:

• Proven experience managing PCaaS IT asset management print services and site IT support in a distributed enterprise.
• Strong vendor management and negotiation skills with a record of holding providers accountable.
• Success leading cross-functional teams within a global matrixed organization.
• Excellent communication and interpersonal skills; effective at all levels including executive leadership.
• Experience supporting manufacturing operations and C-suite executives strongly preferred.
• Knowledge of ITIL processes and service management platforms (e.g. ServiceNow).
• Prior experience in Digital modern IT Workplace products and services.
• ITIL v4 certification (Managing Professional or higher).
• Background in service delivery management IT operations leadership or business relationship management.
• Strong financial acumen and cost management capabilities.
• Skilled in change management and driving cultural transformation.

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