Director, Product Management, Growth & Retention

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About Udemy Business

Udemy Business is at the forefront of global workforce transformation partnering with organizations around the world to close skills gaps and drive business outcomes through learning. As part of Udemy were committed to helping people and organizations thrive in a rapidly changing world.

About the Role

We are seeking a strategic innovative and data-driven Director of Growth & Retention to serve as the Product Line Owner for critical metrics driving the success of Udemy Business. This leader will own and accelerate growth and retention across our global portfolio with a mandate to maximize ARR and NDRR. You will be instrumental in defining our enterprise product strategy leading key product initiatives and crafting seamless upgrade sequences and packaging solutions for our customers.

You will lead a team of talented product managers work cross-functionally with senior partners in design research sales and customer success and influence both direct and indirect teams toward shared business goals. You will champion a culture of innovation inclusion and career development while translating strategy into tangible results.

What Youll Do

• Serve as the Product Line Owner for Growth & Retention across Udemy Business responsible for key business metrics (ARR NDRR adoption and engagement).
• Develop and execute product strategies that drive net new growth upsell and retention within a global B2B environment.
• Own packaging and pricing strategy in close collaboration with Sales Marketing and Finance leveraging segmentation and market insights to design value-based offerings and seamless upgrade paths.
• Partner closely with research teams engaging directly with customers to deeply understand industry needs business context and user behavior; use these insights to inform and validate product strategy.
• Use data experiments and customer feedback to define and iterate on product initiatives that accelerate adoption and deliver measurable ROI for customers.
• Partner deeply with design user research engineering and GTM teams to deliver exceptional enterprise customer experiences.
• Drive global product launches and enhance enterprise readiness with an understanding of the unique needs of multinational organizations.
• Serve as a thought partner and trusted leader to executive stakeholders delivering clear recommendations dashboards and business cases to support investment decisions.
• Lead develop and inspire a team of product managers fostering a high-performance inclusive team culture and investing in career growth.
• Influence broader cross-functional teams and establish alignment across key partners to ensure execution of growth and retention strategies at scale.
• Stay informed about emerging technologies (including AI and automation) and trends in learning and talent tech proposing ways to leverage innovation for measurable business impact.

About You

• 8 years of product management experience in B2B SaaS organizations including at least 3 years in a leadership role managing product teams.
• Proven success developing and executing growth and retention strategies with demonstrable impact on ARR and NDRR.
• Expertise in packaging pricing customer segmentation and lifecycle management for enterprise software.
• Highly data-driven with demonstrated ability to turn insights into action and experimentation at scale.
• Strong facilitator and influencer able to align cross-functional partners and present clearly to executive audiences.
• Experience working with global or multi-region products and navigating the complexity of launching and scaling in diverse markets.
• Passion for developing people and building a healthy high-performing culture.
• Familiarity with AI and its application in enterprise/SaaS contexts.
• Experience with learning HR tech or workforce transformation technology is highly preferred.
• Excellent organizational strategic thinking and communication skills.
• Ability to flex working hours on a part time basis to achieve partial overlap with stakeholders in US

Why work here

Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.

Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.

Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.

Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs

Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.

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