Customer success manager
Customer success manager
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Job Description
Responsibilities:
Support more complex customer onboarding processes.
Handle multiple customer inquiries with increasing complexity.
Assist in resolving intermediate technical issues and troubleshooting.
Conduct intermediate product training sessions for customers.
Monitor and analyze customer usage patterns.
Document and communicate recurring customer feedback to the team.
Collaborate with sales and support teams on customer issues.
Identify and escalate critical customer issues.
Recommend product/service improvements based on customer feedback.
Assist in development and refinement of onboarding materials.
Skills:
Advanced Communication: Effective verbal and written communication skills.
Customer Relationship Management: Skills to manage and nurture customer relationships.
Analytical Skills: Use basic data to identify trends and insights.
Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
Product Knowledge: In-depth understanding of product features and benefits.
Training Skills: Ability to convey information effectively during training sessions.
Project Management: Basic project management skills to handle varied tasks.
Technical Proficiency: Intermediate proficiency with CRM and other customer support software.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Manager
Employment Type
Full-Time
