Application Systems Administrator Retail POS
Application Systems Administrator Retail POS
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Job Description
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BE THE ISLAND GUIDE
- Provide daily operational support for the suite of Retail applications including the Aptos Connected Retail suite applications; Merchandising Planning Allocations CRM Sales Audit and Point of Sale
- Provide daily operational support Oracle Simphony in support of restaurant operations.
- Provide Tier 3 technical support for Retail Point of Sale registers and Restaurant terminals at over 150 retail and 25 restaurant locations.
- Receive & respond to applications related trouble reports from the IT Service Desk team systems alarms or internal systems user reports.
- Assign and/or update incident severity levels based on business impacts.
- Provide technical research resources for incident resolution coordinating with vendors when necessary.
- Inform user groups and IT teams of incident occurrences and provide periodic status and resolution ETA.
- Build and configure new store or restaurant servers Point of Sale registers and restaurant terminals.
- Manage (application) software configuration of store servers & registers and restaurant servers & terminals.
- Maintain troubleshooting documentation for frequent incident occurrences and FAQs for user groups.
- Work with software vendors regarding resolution of application bugs and systems issues.
- Create technical/operational test plans for new software patches and releases.
- Implement patches and releases into production systems.
- Identify and develop in-house systems functions and/or reports where vendor-provided software falls short of business needs.
- Provide 24/7 on-call emergency support for systems and applications as needed.
- Participate in established ITIL processes to drive out inefficiencies operationalize recurring incidents and continuously work to improve the teams customer satisfaction.
ESSENTIALS FOR LIFE IN PARADISE
- Bachelors degree in computer science MIS Engineering or a related field or equivalent combination of education and experience
- Strong leadership interpersonal and communication skills.
- 4 years of application administrator experience preferred with demonstrated progression of skills and responsibilities.
- Experience with Windows O/S and Active Directory environment.
- Ability to work through problems independently.
- Must have professional phone email and customer service skills.
- Experience with Atlassian (Jira & Confluence) ServiceNow and SharePoint preferred.
- Knowledge of SQL server database environment and SQL tools.
- Understanding of relational databases including the ability to interpret schemas.
- Experience developing SQL queries.
- Experience writing scripts using PERL DBI VBS shell or bat.
- Experience working with files using FTP SCP regex diff or parsing XML.
- Experience with configuration management tools like Chef Puppet or Tripwire highly desired.
- Experience working in a retail or restaurant environment highly desired.
- Experience with Aptos Epicor NSB or Oracle Simphony systems highly desired.
- Experience with VeriFone pin pad devices highly desired.
- Ability to comprehend and document technical issues with an attention to detail.
- Ability to manage prioritize and communicate status of multiple tasks.
- Ability to create intuitive technical and non-technical documentation.
Multiple factors will vary the applicable rate of pay for this role including an individuals experience knowledge and skillset as well as work location and available budget.
Rate Range: $ 74700 to $124400 annually
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race color sex gender gender identity gender expression religious creed sexual orientation pregnancy national origin ancestry age military and veteran status marital status physical or mental disability protected medical condition genetic information reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application please contact the location you are applying to or send an email to our recruiting team at .
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
