Customer Service Agent
Customer Service Agent
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Job Description
Introduction
A Customer Care Agent will act as a liaison provide product/services information answer questions and resolve any emerging problems our customers accounts might face accurately and efficiently.
The best Customer Care Agents are genuinely excited to help customers. They love to talk and understand the value of good communication skills. Problem-solving also comes naturally to Customer Care Agents. They are confident at troubleshooting and investigating if they dont have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
The Responsibilities
Manage large amounts of incoming emails & chats with prompt time to answer
Identify and assess customers needs to achieve satisfaction
Transfer requests to the right internal stakeholder and track case resolution along the way
Ensure efficient case tracking using our internal tools (Intercom / Salesforce)
Provide accurate valid and complete information by using the right methods/tools
Handle customer complaints provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Follow communication procedures guidelines and policies
Take the extra mile to engage customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Key skills and experience
All majors are welcome (minimum D3)
Excellent skills in write read listen and speak in English(B2 Results)
BPO work experience is a plus
Proven customer support experience or experience as a Customer Care Agent
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Problem solver willing to find solutions in an efficient manner
Organisation skills ability to track issues and how they have been resolved
Willing to work on weekend and public holiday
Able to work on shifting schedules including night shifts
Willing to be placed in Denpasar Bali (Full WFO)
Benefit
Attractive basic salary
BPJS Kesehatan and BPJS Ketenagakerjaan
Private Health Insurance
Monthly internal events
Paid leave
Career path
International fun and professional working environment:
Working closely with experienced foreign experts;
Free drinks (coffee mineral water etc.)
Training and career development opportunities;
Sport activities and game room.
Employment Type
Full Time
