French Customer Support Specialist Social Media, Porto
French Customer Support Specialist Social Media, Porto
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Job Description
Location: Porto Portugal (on-site)
Start Date: 30 October 2025
Schedule: MonSun 10:0019:00 (2 rotating days off; future night shifts)
Contract: Full-time
Responsibilities:
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Support French-speaking social media users via chat email & phone
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Manage and monitor user interactions efficiently
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Meet KPIs and performance metrics consistently
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Escalate issues and provide internal feedback
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Maintain accurate documentation of cases
Requirements:
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French B2/C1 English proficiency
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Proven customer service experience with KPIs
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Ability to handle high-volume inquiries in fast-paced settings
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Flexible for rotating & future night shifts
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Strong communication and organizational skills
Compensation & Benefits:
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Competitive salary 3000 Welcome bonus
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Meal vouchers (7.23/day)
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Relocation package (flight shared accommodation)
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Multicultural supportive work environment
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Career growth opportunities
- Competitive salary 3000 Welcome bonus
- Meal vouchers (7.23/day)
- Relocation package (flight shared accommodation)
- Multicultural supportive work environment
- Career growth opportunities
Employment Type
Full Time
