Senior Manager, Governance

About the role

Build the backbone of trust at Chime. As Senior Manager Governance youll own our CMS and Ethics & Conduct programdriving policy lifecycle management company-wide compliance & ethics training and end-to-end case management for Code of Conduct Conflicts of Interest and whistleblowing. Youll lead the Governance team monitor regulatory developments leverage AI to elevate documentation quality analytics and team productivity coordinate with Vendor Risk/TPRM on third-party oversight and deliver crisp management reporting and operational plans that keep Chime audit-ready. This role will report to the Senior Director of Governance and Regulatory Affairs.

The base salary offered for this role and level of experience will begin at $146610.00 and up to $207700.00. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.

In this role you you can expect to

• Lead & scale the CMS: Set strategy and operating cadence; drive policy lifecycle and change-control practices; maintain strong documentation hygiene and partner with Vendor Risk/TPRM to ensure governance requirements are embedded in third-party oversight.
  Own the Ethics & Conduct program: Run end-to-end case management for Code of Conduct Conflicts of Interest and whistleblowing (intake triage investigation decisioning documentation remediation); ensure confidentiality SLAs trend analysis and clear leadership readouts.
• Run enterprise compliance & ethics training: Design deliver and track company-wide training and attestations; tailor/refresh modules as policies or risks evolve.
• Monitor regulatory developments & route internally: Continuously scan for changes and inform the right Legal & Compliance counterparts; partner with them as they work with Product Engineering and Operations to implement compliant changes; maintain traceability from requirement policy control training.
• Leverage AI for documentation insights & efficiency: Use AI to improve policy/version accuracy training content analytics and workflow automation; build templates and prompts that raise quality and team productivity.
• Deliver crisp management reporting & operational plans: Produce exec/board packs KPIs/KRIs and narrative insights; run the governance rhythm (intake prioritization roadmap business review reports).
• Lead people and partners: Hire coach and develop the Governance team; plan capacity across workstreams; oversee critical vendors/tools that support governance and case management.
• Advance team goals: Contribute to department initiatives and long-range planning across the compliance function.

To thrive in this role you have

• 57 years in Risk/Compliance Legal/Regulatory or adjacent functions in high-growth financial services/fintech.
  Proven compliance governance leadership: operating cadence policy/procedure lifecycle and management reporting (exec/board packs KPIs/KRIs trend narratives).
  People leadership: hiring coaching performance management and career development for a small high-impact team.
• Regulatory monitoring & change enablement: ability to interpret evolving requirements and route them to the right Legal & Compliance partners who work with Business teams to implement changes; strong traceability from requirement policy control training.
• Ethics/Code of Conduct investigations expertise: confidential intake/triage investigation protocols decision frameworks documentation standards and remediation tracking.
  Policy & documentation excellence: version control attestations exceptions retention and audit-ready quality controls.
• GRC & case-management tooling proficiency; comfort with BI/reporting tools (e.g. Sheets/Excel SQL basics or dashboards).
• Practical AI experience using AI to improve documentation accuracy insights and team efficiencywith human-in-the-loop QA and appropriate privacy/records controls.
• Bonus:
  • AI risk & controls (privacy/PII accuracy/bias guardrails retention) and experience evaluating AI-enabled vendors/tools for GRC or case management.
  • Risk program mechanics: RCSA control design/effectiveness testing and end-to-end traceability.
  • Change management methods (e.g. Prosci/ADKAR) to drive adoption across partner teams.
  • Third-party oversight familiarity and how vendor controls intersect with policies training and monitoring.
    Learning & development chops (adult learning principles; partnering with People/L&D on role-specific training).
  • Certifications (nice to have): CCEP/CCEP-I CRCM or similar.

#LI-Hybrid #LI-MM1

A little about us

At Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful easy and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.

Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.

We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we dontwho will

*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.

What we offer for our full-time regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.**
• In-office perks including backup child elder and/or pet care plus a subsidized commuter benefit to support your regular commute**
• Competitive salary based on experience**
• 401k match** plus great medical dental vision life and disability benefits
• Generous vacation policy and company-wide Chime Days bonus company-wide paid days off**
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven a family planning tool with $15k lifetime reimbursement for egg freezing fertility treatments adoption and more.
• In-person and virtual events to connect with your fellow Chimersthink cooking classes guided meditations music festivals mixology classes paint nights etc. and delicious snack boxes too!**
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .

To learn more about how Chime collects and uses your personal information during the application process please see theChime Applicant Privacy Notice.