ServiceNow SME Architect
ServiceNow SME Architect
Posted on :
20-09-2025
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1 Vacancy
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Job Description
Job Role: ServiceNow SME Architect Location: Austin TX Job Summary Were looking for a highly skilled and experienced ServiceNow Subject Matter Expert (SME) Architect to join our this hands-on role youll be the technical leader and go-to person for all things ServiceNow driving the architectural vision designing robust solutions and providing expert-level guidance. Youll work closely with business stakeholders and technical teams to translate complex requirements into scalable efficient and well-governed ServiceNow solutions. This position requires deep hands-on expertise with the platforms core modules and a proven ability to lead and deliver enterprise-scale projects. Key Responsibilities
- Solution Architecture & Design: Lead the end-to-end architectural design and development of ServiceNow solutions ensuring they align with business objectives IT strategy and best practices.
- Hands-on Development: Serve as a hands-on technical expert configuring customizing and developing complex functionalities on the ServiceNow platform including scripting (JavaScript Glide) Flow Designer and IntegrationHub.
- Technical Leadership: Act as a technical advisor and mentor for developers and administrators providing guidance on best practices code reviews and complex problem-solving.
- Requirements Analysis: Collaborate with stakeholders to gather analyze and translate business requirements into detailed technical specifications and design documents.
- Integration and Automation: Design and implement integrations with third-party systems using various methods (REST SOAP etc.) and drive automation initiatives across the platform.
- Platform Governance & Optimization: Define and enforce architectural standards and governance models. Proactively identify and address issues related to platform performance scalability and security.
- Strategic Roadmapping: Contribute to the long-term technical roadmap for the ServiceNow platform evaluating new features and recommending future enhancements.
- Experience:
- 10 years focused on hands-on ServiceNow development and architecture.
- Deep Platform Expertise:
- Extensive hands-on experience with ServiceNows core platform and key modules such as:
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- IT Service Management (ITSM): Incident Problem Change and Service Catalog Management.
- IT Operations Management (ITOM): Discovery Service Mapping Event Management.
- IT Asset Management (ITAM): Software Asset Management (SAM) and Hardware Asset Management (HAM).
- Configuration Management Database (CMDB): Expertise in designing and maintaining CMDB and the Common Service Data Model (CSDM).
- Technical Proficiency:
- Expertise in scripting languages (JavaScript Glide) and ServiceNow APIs.
- Proven experience with integrations (SOAP/REST Web Services IntegrationHub).
- Strong understanding of platform-level administration including business rules UI policies ACLs and client scripts.
- Certifications:
- ServiceNow Certified System Administrator (CSA) and at least two Certified Implementation Specialist (CIS) certifications (e.g. CIS-ITSM CIS-ITOM).
- Soft Skills:
- Exceptional communication and presentation skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Strong analytical problem-solving and critical-thinking skills.
- Proven ability to lead mentor and collaborate effectively with cross-functional teams.
- Certifications:
- ServiceNow Certified Master Architect (CMA)
- Certified Application Developer (CAD) or other advanced ServiceNow certifications.
- Experience: Experience with additional ServiceNow modules like Workplace Service Delivery GRC HRSD SecOps or CSM.
- Methodologies: Knowledge of Agile/Scrum methodologies and ITIL principles
Employment Type
Full-time
Key Skills
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