Executive IT Support Specialist

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Executive IT Support Specialist

Location: Onsite in Omaha Nebraska

Rate : $45/hr w2

Overview We are seeking a highly skilled and customer-focused Executive IT Support Specialist to provide dedicated white-glove technical support for our executive leadership team. This role is responsible for ensuring seamless technology experiences rapid issue resolution and proactive management of executive IT systems and devices. The ideal candidate is technically proficient security-minded and committed to delivering a premium personalized IT support experience.

Key Responsibilities

1. Dedicated Executive Support

• Serve as the primary point of contact for executive IT needs ensuring rapid response and resolution.
• Provide highly personalized support tailored to each executives preferences and requirements.
• Enable and disable technical capabilities or services as needed to meet changing business needs.

2. Proactive Maintenance and Monitoring

• Conduct regular health checks and maintenance for executive devices (laptops desktops mobile).
• Monitor systems proactively to identify potential issues and resolve them before they impact operations.

3. On-Demand IT Services

• Deliver on-demand support for device setup troubleshooting and performance optimization.
• Provide immediate assistance for urgent IT requests and emergencies minimizing downtime.

4. Enhanced Security Measures

• Implement and maintain advanced security protocols to safeguard executive data and communications.
• Ensure compliance with data protection regulations and corporate security policies.

5. Seamless Technology Integration

• Support the adoption and integration of new tools software and technologies used by executives.
• Provide hands-on training and guidance for new platforms to maximize productivity and usability.

6. Personalized IT Solutions

• Configure and customize devices applications and workflows based on each executives needs.
• Balance personalization with adherence to corporate IT policies and compliance requirements.

7. Documentation and Reporting

• Maintain detailed documentation of configurations support tickets and resolution steps.
• Provide regular performance reports including response times resolution metrics and system health.

8. Vendor and Third-Party Coordination

• Act as the liaison with vendors and third-party providers to ensure seamless support and service delivery.
• Manage warranties service contracts and SLAs for executive IT equipment and services.

9. Continuous Improvement

• Regularly solicit feedback from executives to identify opportunities for service enhancement.
• Implement process improvements to continually optimize IT support and user experience.

Qualifications

• Experience: 5 years of IT support experience preferably in an executive support or VIP support capacity.
• Technical Skills: Expertise with Windows macOS mobile OS (iOS/Android) MDM solutions collaboration tools (Microsoft 365 Zoom Slack) and enterprise security tools.
• Soft Skills: Exceptional communication discretion professionalism and ability to work under pressure.
• Problem-Solving: Strong troubleshooting skills with a proactive and solution-oriented mindset.
• Certifications (Preferred): ITIL CompTIA A/Network Microsoft Certified: Modern Desktop Administrator or similar.