Senior Program Manager Post Acquisition Centre of Excellence

Description

Ready to grow a new business and transform an entire industry

Join our team and what well accomplish together

TELUS is actively expanding through strategic acquisitions of Internet & Security companies transforming industries while delivering enhanced value to our customers. By leveraging our premier networks technology and services TELUS is bringing the power of integrated digital solutions to life for our customers through creative product and service offerings. We are seeking a forward-thinking individual with a passion for continuous improvement and delivering success to join our Post Acquisition Integration team as we continue to grow and rapidly evolve our portfolio.

Heres the impact youll make and what well accomplish together

This is a career-shaping opportunity that will truly develop you into a business athlete by working in and across our end-to-end Internet & Security business. We operate in an ambitious start-up environment and collaborate with teams across multiple functions including Marketing Product & Service Development Contact Centers Field Technicians Application System Development and Technology Strategy. With members of these teams you will work on projects and support operations across multiple segments to deliver extraordinary customer experiences. Dont miss this opportunity to join a fast-paced high performing entrepreneurial team.

Heres how

As a Senior Program Manager on the Post Acquisition Centre of Excellence - PAI team your primary responsibility will be driving the successful migration of acquired customers into the TELUS & Altima ecosystem. You will ensure that we deliver on our business objectives while delivering a best-in-class customer experience.

Key responsibilities include:

• Developing and executing large scale programs and projects to migrate acquired customers and team members in consultation with stakeholders utilizing the TELUS fair process approach
• Collaborating closely with the seller to meet milestones and overcome obstacles
• Drive decisions on Interim & Day 2 support among all stakeholders
• Ensuring the alignment of all migration plans and tactics with the TELUS corporate customer experience and strategic priorities
• Supporting business case formulation and due diligence for future acquisitions by evaluating operational capabilities and integration requirements
• Accountable for meeting & exceeding the key strategic transformational and operational targets of your programs

Qualifications

Youre the missing piece of the puzzle

• 8 years experience delivering complex transformation programs involving business process engineering systems development and implementation and change management in a service delivery environment
• Proven track record and experience leading multiple acquisition dimensions: e.g. customer care technical support field technician operations systems deployment central monitoring guard response field care etc.
• Unsatisfied with the status quo and constantly on the lookout for industry best practices technology trends and customer experience opportunities to find and lead the next best transformation
• Able to drive alignment on key decisions across multiple stakeholders
• Experience working in a matrix structure using a network of departments to deliver end to end success
• Execution oriented and structured planning capabilities
• Excellent program and project management knowledge skills and experience
• Natural communication skills the ability to succinctly and clearly explain tactical plans expectations and strategy to front line teams and managers as well as to your peers and supporting executives
• Passion for working in a dynamic high performance culture
• Innovative and excited about pioneering a new business for TELUS
• Strong relationship management skills

Great-to-haves

• Degree in business or technology e.g. engineering computer science MBA
• Experience with mergers & acquisitions or post-acquisition integration
• Knowledge and leadership experience within internet digital services or technology industries
• Project management certifications (PMP Agile etc.)