Counter Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Counter Agent
Together with your team you will be responsible for delivering seamless and professional customer-facing operations at the counter supporting import and export processes and ensuring a smooth logistics experience. Your job will be to manage the release of shipping documents and cargo coordinate with internal departments and provide exceptional service that enhances customer satisfaction across the logistics value chain.
What we offer you
We offer an exciting job opportunity in a fast-paced and internationally growing logistics environment
You will work in a team of motivated and engaged colleagues with diverse backgrounds
We offer flexibility to work from home for a few days per week
An attractive compensation package including an annual bonus based on company performance
Key responsibilities
Build strong relationships with walk-in customers and intermediaries by understanding their needs and providing tailored support
Ensure smooth handling of shipping documents and cargo release in line with company procedures and customer agreements
Take end-to-end ownership of customer inquiries and issues resolving them professionally and efficiently
Coordinate with internal departments to support import/export operations and manage delivery orders and case files
Advise management on recurring service issues and customer feedback trends
Drive continuous improvement by identifying opportunities to enhance workflows and customer satisfaction
Support the digitization agenda by promoting the use of internal systems and e-features for shipment tracking and data accuracy
This is how you reach your goal
Strategic and proactive mindset
Analytical and systematic approach
Able to work independently but also thrive in a collaborative matrix organization
Proactive and solution-oriented attitude
Enjoy working in a dynamic and international environment
Strong communication skills and a customer-centric approach
Your profile
You possess excellent planning and multitasking skills allowing you to manage various responsibilities without losing sight of the bigger picture. You are passionate about delivering outstanding customer service and your strong communication skills help you resolve issues with confidence and empathy.
Moreover you:
Preferably come with a background in logistics freight forwarding or customer service within the supply chain sector
Have previous experience in a customer-facing role
Enjoy identifying ways to optimize existing processes
Strong communication skills in Arabic and French and a good written communication in English
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
For over 100 years, our customers have been changing and improving the world through trade. It has always been our passion and privilege to be their trusted, open and brave partner. Making trade more effective and our customers more successful.
