Capital Servicing Specialist I
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Toast Capital is a wholly-owned subsidiary of Toast Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Servicing Specialist I who will assist our customers with answering questions about Toast Capital products assisting customers with troubleshooting and technical assistance while delivering world class customer service. This is a dynamic role partnering with our customers to provide a best in class experience. Toast Capital Servicing Specialists work on an energetic team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a self-starter go-getter and customer service this role you will be an ambassador of the Toast Capital brand and proliferate Toast Capitals goal to empower restaurants financially to thrive and do what they love. This individuals efforts will have a significant impact on the long-term success of a rapidly growing product for Toast.
About thisroll* (Responsibilities)
- Provide excellent customer service to inbound and outbound calls emails internal cases and chat bot
- Be an expert on our Capital products and processes
- Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
- Address customer questions concerns and inquiries related to potential or outstanding transactions
- Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
- Detect suspicious and fraudulent activity based upon customer interactions
- Meet and/or exceed production quality and customer service goals while adhering to all internal Compliance requirements
Do you have the right ingredients* (Requirements)
- 1-2 years of experience working in a call center loan servicing or collections function within commercial banking or financial services institution
- Demonstrated ability to deliver excellent customer support across inbound and outbound calls emails and chat-based interactions
- Ability to work with high volume under pressure with strong attention to detail and a multi-tasker
- Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements
- Highly organized self-motivated flexible and adaptable
- Strong written and verbal communication skills
Special Sauce (nice to haves)
- Familiarity with Salesforce
- Bilingual in Spanish
AI at Toast
At Toast were Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.
