Audiology Technical Support

Madison - USA

Monthly Salary: Not Disclosed

Posted on: 20-09-2025

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Position Overview

Direct audiological and technical support to all hearing care professional accounts. Performance of routine and complex tasks related to all aspects of hearing aid technology and audiological support is the primary focus of the role. The overall goal of the Audiology Technical Support team is to provide seamless top-tier customer service and support.

Responsibilities

Provide Outstanding Service to hearing care provider accounts:

Maintain good attendance and adherence to schedule.
Provide hearing aid fitting solutions and recommendations for hearing care professionals
Supports in technical troubleshooting of devices SyncLync fitting software/smartphone app and NOAH for
hearing care professionals
Answer and respond to a high volume of phone calls emails from customers in need of assistance with hearing aids
and associated technologies
Enters orders for hearing aids and accessories as selling opportunities present during technical calls
Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.
Log calls customer complaints and creates/maintains B2B cases and contacts in Salesforce
Escalate necessary cases to direct manager for potential FDA reporting
Assists in developing training programs for SyncLync team members
Adherence to quality control and hearing aid technical workflows
Efficiently utilize tools and resources
Identifies key customer trends and communication with appropriate stakeholders
Achieve and maintain posted KPIs including but not limited to order accuracy availability and quality.
Promote a positive and collaborative team atmosphere with co-workers.
Build and maintain working knowledge of products.
Complete all required training and ongoing education.
Other projects as needed

Requirements

Education and Experience:

Candidate must have an Audiology Degree of M.S./M.A./Au.D.
2 - 3 years clinical/field experience in audiological evaluations and hearing aid dispensing

Other Requirements:

Advanced knowledge of Microsoft Office suite and CRM systems
Excellent written and verbal communication skills
Think critically to analyze and solve problems
Maintain a positive approach with consumers and co-workers
Ability to work independently or as part of a team
Experience working in a fast-paced environment with proven ability to prioritize multitask and attention to detail

Skills

Effective interpersonal verbal and written communication skills; both audiology specific and general terms
Cross functional/departmental collaboration
Strong sense of initiative and a sense of urgency demonstrated by accomplishing tasks improving current wor
processes; and assisting others when necessary.
Effective Decision Making
Unwavering attention to detail and commitment to world-class quality
Demonstrates respect for others.
Versatility agility and willingness to learn.
Operates with a high degree of personal accountability.
Projects a positive and professional demeanor to all internal and external customers and business partners

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance
Company paid Life Insurance
401(k)
Paid Time Off benefits
Product discounts
Wellness programs

EOE/M/W/Vet/Disability

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Full-timeDescriptionPosition OverviewDirect audiological and technical support to all hearing care professional accounts. Performance of routine and complex tasks related to all aspects of hearing aid technology and audiological support is the primary focus of the role. The overall goal of the Audio...