Quality Control Manager Oklahoma Bilingual SpanishEnglish
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Job Location:
Oklahoma City, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
AHI Facility Services strives to provide cost-effective world class integrated facility services to commercial building owners and/or managers nationwide while simultaneously providing their employees tenants and visitors a clean environment in which to work office and visit.
AHI Facility Services se esfuerza por brindar servicios de instalaciones integrados de clase mundial a propietarios de edificios comerciales y / o gerentes a nivel nacional al mismo tiempo que provee a sus empleados inquilinos y visitantes un ambiente limpio donde trabajar y visitar.
Job Skills / Requirements
Position Summary:
The Quality Control / Operations Manager is responsible for overseeing the day-to-day operations of custodial accounts to ensure the highest standards of cleanliness safety and client satisfaction. This role serves as a bridge between clients supervisors/managers and front-line teams ensuring compliance with company standards contractual requirements and all safety and quality protocols.
Key Responsibilities:
Operational Management
- Oversee daily custodial operations across assigned sites ensuring staffing coverage schedule compliance and service quality.
- Conduct regular site inspections and audits to ensure adherence to scope of work and quality expectations.
- Support supervisors and managers with employee scheduling training and performance management.
- Verify supply inventory and ensure cost control within established budgets.
- Recommend process improvements and new technologies to enhance service quality.
Quality Assurance
- Develop and implement quality control programs and inspection checklists.
- Perform quality audits and prepare inspection reports tracking performance trends.
- Follow up with corrective actions for deficiencies and monitor completion.
- Collaborate with clients during walkthroughs and ensure timely resolution of service issues.
Client Relations
- Serve as the main operational contact for clients within assigned accounts.
- Maintain positive and proactive communication with clients to ensure satisfaction and retention.
- Participate in client meetings provide operational updates and present improvement plans.
Team Leadership
- Coach and develop site supervisors and team leads to ensure consistency and performance excellence.
- Reinforce company policies safety rules and performance expectations.
- Collaborate with operations and HR teams to improve staff performance and retention.
- Promote teamwork accountability and continuous improvement across all levels.
Administrative Duties
- Prepare and maintain operational reports (inspections incident logs inventory).
- Maintain detailed records of inspections corrective actions and performance metrics.
- Ensure all required documentation is completed accurately and on time.
Qualifications:
- Bilingual (English/Spanish).
- Minimum 2-4 years of custodial or facilities management experience (multi-site preferred).
- Strong leadership organizational and communication skills.
- Knowledge of janitorial equipment chemicals and OSHA safety standards.
- Ability to conduct inspections analyze reports and recommend improvements.
- Proficient in MS Office (Excel Outlook Word) and operational software (WinTeam WorkWave etc.).
- Valid drivers license and reliable transportation required.
Core Competencies:
- Customer Focus & Relationship Building
- Attention to Detail & Quality Orientation
- Accountability & Ownership
- Leadership & Team Development
- Problem Solving & Decision Making
- Communication & Collaboration
Work Environment:
- Field-based position requiring regular site visits occasional evening or weekend work.
- May require lifting up to 25 lbs. walking during inspections and working in various facility environments.
Additional Information / Benefits
Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Holidays
This job reports to the Fernando Gasca
This is a Full-Time position
Required Experience:
Manager
Key Skills
- Laboratory Experience
- Quality Assurance
- Construction Experience
- FDA Regulations
- ISO 9001
- Assays
- Quality Systems
- Quality Control
- Quality Management
- cGMP
- QA/QC
- HACCP
