Senior Order Management Specialist

Why Lytx: Do you love to work in a fast paced dynamic organization that has an ever-growing customer base which is in need of your process improvement and quality control skills The Senior Order Management Specialist will be a key contributor to the Order Management team focusing on the accuracy of client contracts and improving the order process. This role will partner with Clients Success Sales and Operations leadership to set standards and assist in training the Order Management team.

Youll Get To:

Develop SOPs for new client contracts and contractual changes for standard and custom agreements

Drive improvements to processes as needed to improve efficiency and customer satisfaction

Lead the resolution of complex or novel problems by using creativity and judgement to convert custom solutions to standards and developing training for OM Sales and Client Success as needed

Assess order management team to determine necessary training provide feedback to leaders on individual & team performance to increase quality and efficiency

Reviews all quotes ensuring contracts and deal structure follow the approved business guidelines and department SLAs as well as creating non-standard documents in line with company policies

Work cross-functionally to accomplish Lytx and team goals & outcomes while ensuring success for both internal and external customers

Develop quality standards and outcomes throughout the quote to cash program with the goal of eliminating client-facing errors and meeting business requirements and optimizing resources

Manage all internal and cross-functional projects independently while providing quality updates to leadership teams

What Youll Need:

4 years of client operations and/or project management experience.

Proven track record supporting Order Management in the Quote to Cash setting and helping to drive operational scale while achieving results within a dynamic high-growth environment.

Strong analytical and problem-solving skills.

Advanced user Salesforce CPQ knowledge.

Experience creating complex contracts in a SaaS environment

Experience drafting training documentation focusing on process improvement

Excellent communication & presentation skills. Ability to influence results.

Strong planning organization and decision-making skills.

Bachelor Degree in a business operations or engineering discipline preferred.

Lytx is powered by cutting-edge technology and Happy People. You want to use your powers for good and thats exactly what we do at Lytx. Our team is made up of hungry humble and capable people who are making a difference every day with technology that helps save lives each year.

Lytx Inc. is proud to be an equal opportunity/affirmative action employer. We are committed to attracting retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Benefits:

• Medical dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

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Together we help save lives on our roadways!

Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.