Resident Services Coordinator (Bilingual)
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Job Location:
Northampton, PA - USA
Hourly Salary:
$ 21 - 24
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
Department: Property & Asset Management Work Arrangement: Onsite
Resident Services Coordinator (Bilingual)
Way Finders is a 2024 Top Workplaces for Nonprofit organization named as an employer of choice because our employees said so!
At Way Finders we are passionately invested in lifting up the regions people places and systems. Though our team performs a wide variety of functions we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe affordable housing options.
Interested in joining our team of dedicated professionals Way Finders is currently seeking a bilingual (English/Spanish)Resident Services Coordinator in our Property Management department. The Resident Services Coordinator will further our mission by coordinating support services initiating referrals and advocating for frail or at-risk tenants.
Benefits include: 20 days of accrued paid time-off in year one 15 holidays annually Health dental and vision insurance options FROM DAY ONE Educational assistance Medical Reimbursement Account Dependent Care Account 403(b) retirement plan with employer match Life insurance Short-term and long-term disability insurance Transportation benefits Employee Assistance Program Annual staff picnic!
Wage starts between $21.50 and $24.75 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/MVR.
The candidate will work fully onsite covering properties located in Northampton MA.
Responsibilities include:
Coordinate support services for tenants by initiating referrals and providing advocacy; counsel tenants on available resources and provide assistance in accessing services as needed and appropriate
Maintain accurate client case files in a timely manner
Develop and maintain database of appropriate resources in a proactive organized manner
Promote participation and involvement in local senior centers libraries etc. to foster a continued link to the community in an informed individualized and empathetic manner
Develop partnerships with service providers to ensure comprehensive and seamless service delivery
Ensure materials are accessible for all tenants (e.g. large print)
Liaise between tenants and property managers
Identify and communicate in a timely manner any issue that may adversely affect the department or agency
Requirements include:
3 years equivalent experience in social/human services or a related role with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute
Bilingual (Spanish/English) written and verbal skills required
Demonstrated ability with Microsoft Office applications and comfort learning new technologies
Ability to assess priorities organize and operate in a flexible manner
Clear effective and timely communication skills
Valid drivers license with acceptable driving record; reliable vehicle
CORI
Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race color religion national origin disability age gender or gender identity sexual orientation political affiliation or veteran status. We provide reasonable accommodation for qualified individuals.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Fio Partners provides customized consulting services, unique assessment tools, and curriculum to ensure the healthy development and growth of nonprofit organizations, foundations, collaboratives, and boards.
