What success looks like in this role:

• Key Responsibilities

  • Stakeholder Engagement & Requirements Management
    • Act as the primary liaison between government business stakeholders technical teams and implementation partners.
    • Facilitate workshops interviews and discovery sessions to gather validate and document business requirements related to permitting licensing inspections and community development.
    • Translate regulatory and policy-driven needs into functional requirements and user stories.
  • Solution Design & Functional Leadership
    • Lead the functional design of solutions ensuring alignment with permitting and licensing workflows compliance standards and government processes.
    • Develop and maintain process maps use cases and functional specifications to support solution configuration.
    • Ensure the Salesforce platform leverages best practices in government permitting and community development workflows.
  • Product Backlog & Agile Delivery Support
    • Own and prioritize the product backlog in collaboration with the Product Owner and Program Manager.
    • Write clear and testable user stories with acceptance criteria for development teams.
    • Support sprint planning backlog refinement and sprint reviews ensuring business requirements are accurately implemented.
  • Configuration Oversight & Testing
    • Partner with administrators and developers to ensure proper configuration and customization.
    • Define and execute functional test cases support UAT and validate that the solution meets end-user and compliance needs.
    • Proactively identify and resolve functional gaps risks or dependencies.
  • Change Management & Training Support
    • Collaborate with Change Management teams to develop communication training and adoption strategies for permitting and licensing staff.
    • Create functional documentation user guides and training materials to support government staff adoption.
  • Governance & Compliance Alignment
    • Ensure workflows and configurations adhere to applicable government regulations compliance standards and audit requirements.
    • Partner with governance teams to maintain data integrity privacy and security best practices.
  • Continuous Improvement & Thought Leadership
    • Provide subject matter expertise on Salesforce capabilities (e.g. Public Sector Solutions Experience Cloud Case Management).
    • Recommend process improvements and solution enhancements to streamline permitting/licensing workflows.
    • Mentor junior BAs and functional team members serving as the functional lead on the project.

You will be successful in this role if you have:

• Key Qualifications

  • Education & Certification
    • Bachelors degree in Business Administration Information Systems or related field (or equivalent experience).
    • Salesforce certifications preferred (e.g. Salesforce Administrator Business Analyst Public Sector Solutions or Service Cloud).
    • Agile/Scrum certification (CSPO SAFe or equivalent) considered an asset.
  • Salesforce & Functional Expertise
    • 57 years of Business Analysis experience with at least 3 years leading Salesforce functional implementations.
    • Hands-on experience with Salesforce Public Sector Solutions Service Cloud Experience Cloud and OmniStudio preferred.
    • Strong understanding of permitting licensing inspections and community development workflows within government or regulatory environments.
    • Proven ability to translate government policies legislation and compliance requirements into system functionality.
  • Business Analysis & Delivery Skills
    • Advanced skills in requirements gathering process modeling and writing user stories with acceptance criteria.
    • Strong experience with Agile delivery methods and backlog management.
    • Familiarity with workflow automation case management and citizen self-service portals.
  • Leadership & Communication
    • Demonstrated ability to serve as functional lead on complex Salesforce projects guiding junior BAs and cross-functional teams.
    • Excellent facilitation stakeholder management and communication skills with both technical and non-technical audiences.
    • Strong vendor/partner management experience especially in government IT projects.
  • Analytical & Problem-Solving Skills
    • Ability to analyze complex business processes and identify opportunities for simplification and automation.
    • Strong decision-making skills with the ability to balance business needs compliance and system capabilities.
  • Government & Compliance Knowledge
    • Experience working in public sector environments with an understanding of permitting licensing zoning and community development regulations.
    • Knowledge of data privacy security and audit compliance requirements in government IT systems.

This role may require access to export-controlled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.