Parts Advisor

East Longmeadow, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Maybury Material Handling is seeking a detail-oriented and customer-focused Parts Advisor to join our office team. This role is essential in ensuring timely and accurate processing of parts orders quotes and inventory management. If you thrive in a fast-paced environment and enjoy working collaboratively wed love to hear from you!

Key Responsibilities

Receive process and fulfill work order part requests and sales requests from customers and service technicians.
Prepare and submit quotes for parts sales and service requests ensuring timely follow-up.
Track and manage parts orders including back orders from initiation to delivery.
Coordinate with technicians and service coordinators to ensure accurate parts fulfillment.
Generate van restock reports and process parts transfers for service van replenishment.
Order non-stocking parts and process purchase orders and vendor invoices.
Respond to customer inquiries and resolve parts-related concerns to support satisfaction and retention.
Assist in training and mentoring new Parts Department associates.
Participate in special projects and provide general departmental support as needed.

Qualifications

High school diploma or GED required.
Minimum of 1 year of related experience in parts coordination inventory or customer service.
Strong communication skills with the ability to interact professionally with customers and team members.
Proficient in Microsoft Office and internet applications; solid typing/data entry skills.
Ability to calculate figures such as discounts percentages and commissions.
Strong problem-solving skills and ability to follow written and verbal instructions.

Required Experience:

Unclear Seniority

Maybury Material Handling is seeking a detail-oriented and customer-focused Parts Advisor to join our office team. This role is essential in ensuring timely and accurate processing of parts orders quotes and inventory management. If you thrive in a fast-paced environment and enjoy working collaborat...