Parts Advisor
Parts Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Maybury Material Handling is seeking a detail-oriented and customer-focused Parts Advisor to join our office team. This role is essential in ensuring timely and accurate processing of parts orders quotes and inventory management. If you thrive in a fast-paced environment and enjoy working collaboratively wed love to hear from you!
Key Responsibilities
- Receive process and fulfill work order part requests and sales requests from customers and service technicians.
- Prepare and submit quotes for parts sales and service requests ensuring timely follow-up.
- Track and manage parts orders including back orders from initiation to delivery.
- Coordinate with technicians and service coordinators to ensure accurate parts fulfillment.
- Generate van restock reports and process parts transfers for service van replenishment.
- Order non-stocking parts and process purchase orders and vendor invoices.
- Respond to customer inquiries and resolve parts-related concerns to support satisfaction and retention.
- Assist in training and mentoring new Parts Department associates.
- Participate in special projects and provide general departmental support as needed.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of related experience in parts coordination inventory or customer service.
- Strong communication skills with the ability to interact professionally with customers and team members.
- Proficient in Microsoft Office and internet applications; solid typing/data entry skills.
- Ability to calculate figures such as discounts percentages and commissions.
- Strong problem-solving skills and ability to follow written and verbal instructions.
Required Experience:
Unclear Seniority
Employment Type
Advisor
