ReceptionistSecretary Full Time 40 hours

At Bristol Hospital and Health Care we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.

Job Summary

Performs a wide variety of duties to provide clerical and administrative support to physicians practice or CBO including but not limited to traffic flow m studies and interacts with customers. Explains policies/procedures obtains and routes patient information. Assesses nature of phone calls and triages as necessary. Arranges transportation to hospital as of patient records and insuring proper office and medical supply levels for assigned areas. Processes forms records and other materials transcribes insurance information and medical records from forms into computer checks reports and patients records for accuracy compiles information for special Assists in the office as needed.

EDUCATIONAL REQUIREMENTS

High school graduate.

JOB RELATED EXPERIENCE REQUIREMENTS

One year clerical experience. Healthcare environment experience preferred.

STATE / FEDERAL MANDATED LICENSURE / CERTIFICATION REQUIREMENTS

None.

BRISTOL HOSPITAL MANDATED EDUCATIONAL REQUIREMENTS

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by CCMM.

SPECIAL REQUIREMENTS

Superior customer service telephone organizational and interpersonal skills. Working knowledge of medical terminology ICD9 and CPT4 coding Medical Insurance and Managed Care Plans as well as typing and data entry skills. PC literacy required.

PHYSICAL REQUIREMENTS

Extended sitting with occasional bending reaching stooping and walking. Prolonged eye and hand use while operating computers. Occasional lifting up to twenty pounds. Vision and hearing corrected to normal.

WORK ENVIRONMENT

Regular exposure to patient elements. High volume of telephone and personal contact with customers. Extensive use of computer and other office equipment.

COGNITIVE REQUIREMENTS

Excellent clerical skills good written and oral communication skills literate in English second language preferred. Good organizational skills with ability to follow verbal and written directions with multiple steps. Ability to function independently under general supervision. Ability to prioritize. Good basic math skills. Knowledge of insurance requirements and pre-certification processing.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.