Problem Manager German&English speaking (REF4582U)
Problem Manager German&English speaking (REF4582U)
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1 Vacancy
Job Description
- As Lead Problem Manager full responsibility for Root Cause Analysis output
- Ensure evaluation of all solutions resulting out of a Root Cause Analysis
- Set up defined measures and solution tracking
- Responsibility for third-party service provider control
- Full responsibility for customer communication regarding PRM tickets
- Ensure of work on problem during the whole lifecycle
- Coordinating the communication with the teams responsible for incident resolution and change implementation
- Assign and coordinate tasks during Root Cause Analysis and Solution Tracking
- Filling the RCA template with information out of the responsible working areas (CSM CDM SC OPM OPM LIM etc.)
- Manage the communication and information flow during the RCA processing
- Definition and initialization of solutions (measures)
- Trigger escalations if necessary
- On demand: Document feedback / Lessons Learned
- On demand: Distribution to management level
Qualifications :
- Experience with customer facing management activities
- Advanced IT skills in terms of technical understanding of problem tickets & root causes
- Knowledge of ITIL and Agile concepts and process management
- Experience with Health Customers is an advantage
- Experience with ServiceNow
- Professional communication in business German (C1) and in business English (C1)
- Exceptional presentation and moderation skills as well as persuasiveness at higher level
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Gems Jewellery
- General Services
- Account Development
- Animation
- Customer Care Service
- Blackberry
