Area Service Manager
Area Service Manager
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$ 105400 - 136400
1 Vacancy
Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
As a strategic field-based leader as a Area Service Manager you will drive a Customer First culture by providing exceptional Customer service leadership and talent management to a full-service district. Your responsibilities will include developing a high performing service team (ranging from 10 -15 field technicians) that drives Customer satisfaction revenue growth and driving service-based revenue in a district with annual revenue value of $2 - $5 this ASM role you will be focused on STERIS most prolific line of OEM medical equipment and will be an integral part of its largest field division Infection Prevention Technologies (IPT). The territory for this Area Service Manager role will comprise of Minnesota parts of Wisconsin Iowa and North and South Dakota.
In this strategic role you will drive a Customer First culture within a full-service district with ability to grow and retain business talent and financial outcomes. You will be responsible for the growth and profitability (P&L) of the district by driving service revenue and sale partnerships for local and national accounts within the addition you will work cross- functionally with IPT Surgical Life Sciences Mobile SPD IMS and the Consumable businesses to help drive cohesive customer solutions and support holistic company growth. While managing this district and team you will ensure compliance with safety protocols anticipates & manages risk and effectively deploys STERIS resources in the best interests of our Customers employees and shareholders.
What you will do as an Area Service Manager:
Customer Focus (50%) and Growth & Continuous Improvement (50%):
- Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met.
- Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business.
- Monitors and manages employee performance during field visits. Provides feedback coaching and timely performance discussion and appraisals.
- Sets expectations of performance for District and attains or exceeds established operational objectives through the combined efforts of the STERIS team.
- Responsible for planning organizing scheduling budgeting and supervising technical personnel for assigned area to fully satisfy Customers service needs.
- Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation pricing and renewal management for new and existing business.
- Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
- Communicate and enforce current standards codes and procedures regarding safe and effective use of equipment fleet safety and auto maintenance programs and other policies as required.
- Responsible for prompt and accurate submission of expense reports timecards service tickets accounts payable billing transmittals and other administrative requirements as assigned by supervisor
- Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital consumable and service sales joint account planning to maximize the STERIS Share of Wallet. Works within the region to promote and secure new business
The Experience Skills and Abilities needed:
- Bachelors degree plus 6 years of experience including 2 years leading lieu of degree 14 years relevant work experience including relevant leadership experience (includes military leadership roles) will be considered.
- Demonstrated ability to provide exceptional Customer service in a business environment. Demonstrated knowledge in resource planning managing employee performance and basic P&L/budget reporting.
- Exceptional written and verbal communication skills.
- Ability to travel up to 40% including overnight to attend Customer meetings and support team development.
- Proficient in Word Excel Outlook intranet) and strong competency in learning & supporting teams with new technology tools (Apps SharePoint).
- Preferred 4 years of experience leading a team virtually and in the field in a team leadership/managerial role.
- Continuous Improvement training or proven results.
- Strong business acumen and related experience in data analysis budget management and change management.
- Must have a valid driver license with minimal moving violations.
- Must be able to be compliant with hospital/customer credentialing requirements.
- #LI-DC
What STERIS offers:
We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
Here is just a brief overview of what we offer:
Base Salary Management Incentive Compensation Program (ICP)
Company provided Car Allowance Cell Phone stipend Laptop
Hands-on Leadership Training Programs
Paid Time Off 9 Corporate Holidays Per Year
Excellent Healthcare Dental and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
Pay range for this opportunity is$105400.00-$136400.00.This position is eligible forbonus participation.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
Required Experience:
Manager
Employment Type
Full Time
