Patient Registration Lead

Marian Regional Medical Center a 191-bed facility located in Santa Maria California is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marians beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Healths Southwest Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Marians offers Santa Maria Valley residents access to the most advanced technologies an expanded and enhanced Emergency Department Critical Care Unit neonatal intensive care unit and an array of womens services.

One Community. One Mission. One California

Employing excellent customer service skills the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge counseling patients about their financial liability verifying payer sources assessing and referring patients to alternative payment sources including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership this position is responsible for assisting the Registration Management Team with training quality assurance review and reporting and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services addition the Patient Registration Lead determines and collects the patients financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies patient financial obligations alternative payer sources and Patient Rights and Responsibilities.

Minimum Requirements:

• Minimum 3 years of experience working in a hospital Patient Registration Department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle role. Applicable education and/or training can be used to balance a lack of experience.
• High School diploma GED or equivalent required
• Minimum 2 years of experience in customer service preferably in a healthcare environment.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-9 (10) and CPT terminology.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Excellent interpersonal communication and customer service skills.

Preferred Requirements:

• Associates Degree strongly preferred.
• 4 to 5 years of experience working in a hospital Patient Registration Department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle role.
• One or more years of supervisory experience strongly preferred.
• Thorough understanding of charity care programs as well as the various government and non-government payment assistance programs preferred.