Junio CRM Analyst (TheySheHe)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Support the Customer Lifecycle team in driving user engagement and retention across multiple countries by setting up and executing CRM campaigns with precision collaborating with stakeholders from different markets and growing your technical expertise in tools like Braze.

THE JOURNEY

Support senior analysts in developing and executing lifecycle strategies focused on retention and customer engagement.

Take a hands-on role in setting up campaigns in Braze (targeting journeys A/B tests personalization QA scheduling and delivery).

Own smaller projects such as campaign optimizations or user journey improvements while supporting larger strategic initiatives.

Learn and apply best practices in campaign performance tracking and reporting using Looker Studio or Google Sheets to interpret data and suggest improvements.

Collaborate with stakeholders from different countries and functions (Growth Product Design Data) to ensure campaigns are aligned with local and global goals.

Continuously learn new tools technical setups and processes in CRM and lifecycle marketing.

WHAT YOU WILL BRING TO THE RIDE

• 12 years of experience in marketing CRM or a related field (internships and entry-level roles are valued).
• Curiosity and willingness to learn marketing automation tools (Braze knowledge is a big plus).
• A hands-on attitude and eagerness to get into the technical side of campaign setup.
• Basic skills in Excel or Google Sheets (comfortable with formulas pivot tables is a plus).
• An analytical mindset with interest in data-driven decision-making.
• Good communication skills and willingness to collaborate with multiple teams.
• A proactive and detail-oriented approach with the ability to manage your own smaller projects.

NICE TO HAVE:

• Previous experience with CRM tools (Braze HubSpot Salesforce etc.).
• Basic knowledge of HTML SQL or Python.
• Advanced knowledge in Google Sheets.
• Experience in tech companies startups or international environments.
• Interest in technical setups developments and building logic flows.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!