Field Software Support Specialist – Region Czech Republic Slovakia (Prague or Bratislava)
Field Software Support Specialist – Region Czech Republic Slovakia (Prague or Bratislava)
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1 Vacancy
Job Description
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We dont just build technology. We build hope.
Elekta is a global company headquartered in Stockholm Sweden with offices in 120 countries. We are passionate about advancing precision radiation therapy and profoundly changing cancer care. With a global team of 4700 employees we develop outcome-driven and cost-efficient solutions that provide lasting clinical differences. Our solutions are developed through sustainable environmental social and governance practices.
We are looking for the Field Software Support Specialist Region Czech Republic / Slovakia to join our dynamic team! This role is home office based in Czech Republic or Slovakia and requires up to 25% travel to customers the office in Brno and international meetings.
What youll do at Elekta
The Field Software Support Specialist serves as the primary point of contact for customers in Czech Republic and Slovakia providing expert support for Elekta software solutions including troubleshooting in Windows Server and SQL-based clinical environments and ensuring seamless integration with third-party systems such as HIS RIS and close collaboration with Sales and Project Management teams the specialist ensures timely high-quality resolution of customer inquiries while maintaining clear communication across stakeholders.
The Field Software responsibilities include (but are not limited to):
Primary contact person for our customers in Czech Republic and Slovakia seeking product support for Elekta software solutions
Troubleshoot and resolve technical product issues with Elekta software solutions in Windows Server and SQL-based clinical customer environments via remote support or on-site visits to customers
Support the Sales team and customers in configuring software and hardware solutions according to system requirements.
Collaborate with Project Managers to implement software solutions and to perform software upgrades at customer sites
Support the integration of Elekta systems with third-party software (e.g. HIS RIS PACS) and ensure proper interface configuration (e.g. HL7 DICOM).
Install and maintain secure remote connections to customer systems.
Prioritize plan and execute support activities to ensure that customer inquiries are processed promptly and answered to the customers complete satisfaction in the shortest possible time
Document all customer incidents and technical solutions in accordance with Elekta policies and local regulations
Manage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within Elekta
Escalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution times
Create plan and deliver first-level trainings for the local hardware service organization to improve software expertise
Constant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction.
The right stuff
People Orientated: Strong verbal and written communication skills with a high focus on relationships
Service Orientated: Strong desire to meet customers needs as well as excellent negotiation skills and financial knowledge
Integrity: Places high value on consistently being honest trustworthy and ethical
Flexibility: Adjusts quickly to dynamically changing situations priorities and process changes
Self-driven: Ability to work efficiently autonomously while complying with internal policies and procedures
Proactivity: Ability to identify areas of improvement and develop own ideas
Results orientated: Strong determination to complete tasks and meet targets
Organized: Ability to prioritize and complete tasks efficiently within the required time frame
What youll bring
Minimum Bachelors degree in the field of information technology or similar engineering sciences.
Proven expertise in troubleshooting Windows client and server operating systems virtualization platforms remote access tools Citrix environments network configuration and diagnostics as well as Microsoft SQL installation and setup.
Work experience in healthcare sector is advantageous
Excellent communication skills (written and verbal) in English & Czech and Slovak
Strong analytical skills with a keen sense for dynamically changing situations and priorities
Interest and curiosity in acquiring knowledge independently.
Strong communication skills and enjoy interacting with people
Highly self-organized collaborative and accountable with a strong sense of personal responsibility
Able to travel up to 25% in the assigned territory
What youll get
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer addition to this Elekta will offer you an interesting varied and challenging field of activity in a constantly growing company within a crisis-proof industry with performance-related remuneration and social benefits such as additional days off and supporting wellness measures as well as a company car also for private use .
Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English via the Apply button. Please note that we do not accept applications by e-mail.
Your Elekta contact
For questions please contact Talent Acquisition Partner responsible Joanna Kozyra on @.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age race color religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
