Parts Department Assistant

This is a chance to join a growing family-oriented company where youll be valued supported and set up for success. Youll work Monday through Friday (no weekends) enjoy strong benefits and have the opportunity to grow with a business thats expanding. Its a role where you can build expertise stay calm under pressure and be the person everyone counts on to keep things running smoothly.

Position Parts Department Assistant

Job Location Eau Claire WI

Starting Date Immediate

Employment Term Direct Hire

Employment Type Full-Time

Work Hours (Shift) 1st Shift (9:00am to 5:30pm Monday through Friday)

Starting Pay $18 to $23 per hour depending on experience

Benefits Heath insurance HRA HSA FSA Dental Vision Life insurance Disability insurance Retirement benefits EAP

Required Education High School Diploma or equivalent

Required Experience Customer service experience (phone in-person or counter-based). Comfortable using computers POS systems and vendor portals. Strong communication skills and ability to remain calm under pressure. Previous parts experience highly preferred but not required. Needs to have experience selling parts counter sales shop experience. Customer service would be part of the job but experience in a shop environment counter sales technical experience inventory control is required.

The Parts Counter Associate is responsible for assisting customers and technicians with identifying sourcing and processing HVAC and refrigeration parts. This position is a blend of customer service and technical support requiring strong communication skills the ability to stay calm under pressure and comfort with computer systems and vendor platforms. Day-to-day work includes answering phones assisting walk-in customers researching parts across multiple manufacturers processing orders and returns and maintaining accurate inventory. This role does not involve upselling or sales quotas the focus is on delivering reliable service and keeping operations running smoothly.

Responsibilities

- Greet and assist customers technicians and walk-ins at the parts counter by phone and by email.

- Identify and source HVAC refrigeration and truck parts across multiple manufacturers and systems.

- Provide accurate information on part availability pricing and compatibility.

- Process orders returns and warranty claims in a timely and professional manner.

- Receive inspect and verify incoming parts shipments against purchase orders.

- Organize stock and maintain inventory; assist with cycle counts and restocking.

- Use POS ERP or vendor systems to enter track and fulfill orders.

- Maintain a clean safe and organized work environment.

- Support technicians with parts lookups and fulfillment requests.

- Participate in training programs to learn product lines and expand technical knowledge.

Qualifications

- High school diploma or equivalent required.

- Previous customer service experience (counter phone or in-person) required.

- Parts counter experience (HVAC automotive truck or heavy equipment) highly preferred but not required.

- Comfortable using computers POS systems and vendor portals.

- Excellent communication and problem-solving skills; able to stay calm under pressure.

- Ability to lift up to 50 pounds and remain active throughout the workday.

Send us an email at or call us at to set up an interview. You can always apply online anytime at . You can now TEXT us at to discuss this or other job opportunities.

Keywords: parts counter parts associate customer service customer service representative HVAC parts refrigeration parts automotive parts heavy duty parts truck parts equipment parts service counter counter sales counter rep counter associate parts specialist parts clerk inventory clerk inventory associate warehouse counter mechanical parts mechanical aptitude HVAC customer service service advisor service representative counter service service desk

About SEEK Careers/Staffing

You are a person with unique skills experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you you can count on SEEK Careers/Staffing Inc. Since 1971 our professional staffing consultants have been Servicing Your Success. Youll find that the process is thorough and that your experience is personalized.

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race color creed religion ancestry age sex marital status national origin disability or handicap genetic military status or any other basis prohibited by federal state or local law.

ASK ABOUT OUR $100 REFERRAL BONUS PROGRAM!