BDC Agent
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Job Location:
Washington - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Employment Type: Full-Time
Compensation: Hourly Commission Monthly Bonus
Schedule: MondayFriday with rotating Saturdays coming soon; evening availability required on select days
Compensation: Hourly Commission Monthly Bonus
Schedule: MondayFriday with rotating Saturdays coming soon; evening availability required on select days
About Us:
We are a fast-growing customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation we are expanding our BDC team and looking for driven reliable and upbeat individuals to join us!
We are a fast-growing customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation we are expanding our BDC team and looking for driven reliable and upbeat individuals to join us!
Position Overview:
As a BDC Agent youll be the first point of contact for many of our customers. Your goal is to build rapport provide helpful information and schedule appointments that bring customers into the dealership whether its for vehicle sales service or follow-up. If you enjoy speaking with people are highly coachable and thrive in a goal-oriented environment we want to hear from you!
As a BDC Agent youll be the first point of contact for many of our customers. Your goal is to build rapport provide helpful information and schedule appointments that bring customers into the dealership whether its for vehicle sales service or follow-up. If you enjoy speaking with people are highly coachable and thrive in a goal-oriented environment we want to hear from you!
Key Responsibilities:
- Respond promptly to internet leads phone calls and text inquiries using dealership templates and guidelines
- Engage customers with professionalism enthusiasm and product knowledge
- Schedule appointments for the sales or service departments and confirm attendance
- Perform follow-up calls texts and emails with unsold showroom traffic and missed appointments
- Work within the CRM to log all communication and update customer records accurately
- Collaborate with sales service and management teams to ensure a smooth customer journey
- Maintain performance metrics including contact rate appointment set rate and show rate
Qualifications:
- Previous customer service call center or dealership experience preferred
- Strong written and verbal communication skills
- Confident positive and friendly phone presence
- Comfortable using technology CRM tools and multitasking
- Able to work independently and as part of a team
- Willing to learn and take coaching to improve performance
- Dependable punctual and goal-oriented
What We Offer:
- Competitive hourly pay uncapped commission monthly bonus opportunities
- Ongoing training and mentorship
- Opportunities for growth into other roles within the dealership
- A professional team-oriented and fun work environment
- Employee discounts on vehicles parts and service
To Apply:
Submit your resume and a brief message telling us why youd be a great fit for our team. We look forward to meeting you!
Submit your resume and a brief message telling us why youd be a great fit for our team. We look forward to meeting you!
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Jim Riehl's Friendly Automotive Group Jim Riehl’s Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great custo ... View more
