Spare Customer Service Unit Crew Management Centre
Spare Customer Service Unit Crew Management Centre
Posted on :
20-09-2025
Employer Active
1 Vacancy
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Job Description
POSITION: Spare Customer Service Unit/ Crew Management Centre
REPORTS TO: Customer Service Supervisor
DEPARTMENT: Rail Transportation
LOCATION: Englehart
REFERENCE:
RATE OF PAY: Starting at $22.72/ hr
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Spare provides operational and administrative relief across terminals primarily in Englehart. This role ensures continuity of service by supporting crew scheduling customer communications and yard inventory processes while maintaining accurate records and upholding safety standards.
MAJOR DUTIES/ RESPONSIBILITIES:
REQUIREMENTS:
BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check employment references and education verification.
CLOSING DATE: September 29 2025 no later than 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experience each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.
Les offres demploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1- poste 394 pour plus de renseignements.
REPORTS TO: Customer Service Supervisor
DEPARTMENT: Rail Transportation
LOCATION: Englehart
REFERENCE:
RATE OF PAY: Starting at $22.72/ hr
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Spare provides operational and administrative relief across terminals primarily in Englehart. This role ensures continuity of service by supporting crew scheduling customer communications and yard inventory processes while maintaining accurate records and upholding safety standards.
MAJOR DUTIES/ RESPONSIBILITIES:
- Maintain timely and accurate railcar event records in the RMI system including received and delivered interchanges placements releases pulls delays holds rejects bad orders arrivals and departures through communication with internal departments local customers and interchanging railroads
- Provide operating crews with switching requirements for local customers and mechanical bad order repairs/releases
- Communicate timely and accurate yard inventory by coordinating with yard operating crews and conducting occasional yard audits (yard checks); participate in group reviews for continuous improvement
- Assist in formalizing processes and communication methods specific to Englehart operations and other terminals
- Provide relief coverage for the Crew Management Centre Customer Service Unit and Terminal Support Worker in Englehart and other terminals as required
- Call all train crew employees (USW-Agreement #8) for assignments including freight and passenger trains yard assignments recrews rescues work trains and away-from-home crew calls
- Track and record train crew employee mileage
- Monitor and record work/rest hours of duty
- Advertise and award temporary and permanent train crew job vacancies
- Maintain crew calling records manually and electronically
- Provide information to train crew employees via telephone fax and electronic formats
- Maintain staff records
- Perform janitorial duties as required
- Perform other related duties as assigned
REQUIREMENTS:
- Secondary School Diploma (OSSD) or General Educational Development (GED
- 12 years of clerical experience
- Proficient computer skills with strong keyboarding abilities
- Dangerous Goods certification is considered an asset
- Railway experience is considered an asset
- Availability for shift work including evenings and weekends
- Valid Ontario G drivers license with the ability to travel as required
- Previous cleaning experience is considered an asset
- Excellent interpersonal oral and written communication skills
- Strong organizational and time management abilities
- Ability to meet strict deadlines in a fast-paced setting
- Demonstrated commitment to health and safety practices
BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check employment references and education verification.
CLOSING DATE: September 29 2025 no later than 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experience each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.
Les offres demploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1- poste 394 pour plus de renseignements.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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