Student Accounts Coordinator
Student Accounts Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
QUALIFICATIONS:
Education Experience and Training:
- Bachelors in related discipline preferred or equivalent experience preferred.
- Associates Degree or equivalent experience required.
- Minimum 4 years related experience including customer service and high-level administrative or office management experience required.
Knowledge Skills Ability:
- Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities.
- Ability to work in a fast-paced environment.
- Knowledge and ability to use Microsoft programs efficiently at an intermediate level for Word and Excel specifically.
- Website management a plus.
- Competent to learn and utilize multiple information systems.
- Strong interpersonal skills and good negotiation skills to manage dispute resolution.
- Ability to appropriately handle confidential information.
ESSENTIAL FUNCTIONS:
- Coordinate timely communication to accurately provide account details due dates and documentation required.
- Provide positive courteous and complete verbal and written responses to inquiries from customers; students parents internal departmental offices and team members.
- Documents communications and account contacts using departmental software and scanning processes.
- Collaborates and strategizes with team members and supervisor to solve streamline and strengthen internal processes.
- Helps to manage monthly payment plans on account assignment assessing accuracy of plan set-up monitoring timely installments and closing plans appropriately.
- Assists in other office functions as needed during high volume periods.
SUPERVISORY RESPONSIBILITIES:
NONE
ACCOUNTABILITY:
- Report directly to the Associate VP of Student Accounts.
For more information about this position please contact Megan Inch Associate VP for Student Accounts and Financial Planning at
Required Experience:
IC
Employment Type
Full-Time
