Digital Technology Customer Experience Intern
Digital Technology Customer Experience Intern
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Date Posted:
Country:
United States of AmericaLocation:
OT999: 1CP - Farmington CT One Carrier Place Farmington CT 06032 USARole Overview
As a Digital Technology Contact Center and Customer Experience Intern you will support initiatives that improve how customers interact with our services by helping design and document use cases. Reporting to the Sr Director of Global Contact Center & Customer Experience youll work closely with the team to identify opportunities for faster clearer and more responsive customer transactions. This internship offers exposure to business analysis cross-functional collaboration and the chance to make a meaningful impact on customer satisfaction.
In a typical day you will:
- Analyze customer interaction patterns to identify transactions suitable for improvement
- Draft use cases that describe changes to customer experience processes
- Collaborate with cross-functional teams to gather data from multiple source systems
- Ensure that proposed automations improve responsiveness and deliver clear actionable information to customers
- Participate in planning sessions to prioritize opportunities based on customer impact
- Document workflows and contribute to process improvement initiatives
What You Will Need to be Successful:
- Currently pursuing a Bachelors degree in Business Information Systems or a related field
- Strong analytical and writing skills with the ability to translate business needs into clear documentation
- Interest in customer experience digital transformation and process improvement
- Ability to work independently and manage multiple tasks
- Familiarity with Microsoft Office and basic data analysis tools
- Curiosity and a proactive mindset toward solving customer pain points
- Interest in various systems including SaaS solutions Integrations and AI
- A bilingual speaker is a plus
Salary Range:
The hourly range for this role is $20-25/hr. We may ultimately pay more or less than the posted range and the range may change in the future. Pay within the range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.
Local Benefits or Selling Statement:
This internship is preferred to be hybrid in Farmington Connecticut or can be conducted fully remote (EST) for the ideal candidate. This role offers flexible scheduling mentorship from senior leaders and hands-on experience in digital technology customer experience strategy and planning. Youll gain exposure to system design business analysis and enterprise-level customer service innovation globally.
Apply today to join us and build whats next!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Intern
Employment Type
Full-Time
