Program Manager Knowledge Management Machine Learning Intelligence Operations

Elevate your career by leading multi-faceted programs integrating machine learning and artificial intelligence solutions for a dynamic impact across operations and the firm.

As a Program Manager in the Knowledge Management team within the Machine Learning Intelligence Operation group you will lead the delivery of innovative AI and machine learning solutions that drive impact across our operations. You will collaborate with diverse teams to shape product roadmaps manage program execution and enable enterprise-wide this role you will help foster a culture of inclusion continuous learning and operational excellence. Your work will directly influence how advanced technology solutions are delivered and adopted across the firm. Join us to make a difference for millions of customers and employees while advancing your career in a supportive growth-oriented environment.

Required or Additional Information

To be eligible for this position you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Job Responsibilities

• Lead the planning execution and delivery of AI/ML initiatives from inception to value realization ensuring alignment with strategic goals
• Define program roadmaps track key milestones manage interdependencies and proactively identify and resolve risks and blockers
• Manage risk and issue mitigation plans and escalation processes ensuring transparency and accountability across teams
• Facilitate alignment and shared understanding across data scientists engineers legal/risk/controls/compliance teams product managers designers data analytics and business stakeholders
• Prepare and deliver high-impact updates briefing documents and executive presentations that inform decision-making and drive outcomes
• Build strong relationships across matrixed teams to influence without authority mobilize resources and secure commitment to timelines and scope
• Apply agile principles and delivery best practices to ensure quality velocity and adaptability in a fast-paced delivery environment

Required Qualifications Capabilities and Skills

• 7 years of experience in program or project management
• Strong experience in managing programs in fast-paced high-ambiguity matrixed environments
• Experience working directly with senior executives and technical teams
• Excellent organizational and problem-solving skills with the ability to operate several steps ahead anticipating needs dependencies and risks
• Bachelors degree in Business Engineering Computer Science or related field
• Proven track record of leading diverse stakeholders toward a common goal in highly complex environments
• Clear concise communicator who can tailor messaging to senior leadership technical teams product teams and business partners
• Strong command of tools and methodologies (e.g. Agile Kanban RAID logs OKRs) to drive accountability and results
• Familiarity with machine learning workflows data pipelines model lifecycle management and ethical/operational considerations

Preferred Qualifications Capabilities and Skills

• 7 years of experience in program or project management preferably in technology AI/ML or data-focused environments
• Masters degree in Business Engineering Computer Science or related field
• Delivery of AI/ML solutions in an enterprise context (e.g. model deployment governance model operations)
• Experience in startup innovations early product development environments
• Experience with regulatory/compliance-heavy domains (e.g. healthcare finance)
• Familiarity with cloud platforms (e.g. AWS Azure GCP) and machine learning/artificial intelligence (e.g. OpenAI)

Impact and Opportunity

This role is at the heart of one of the most strategic and transformational areas in the firm. As a trusted driver and partner of execution you will impact how advanced technology solutions are delivered to market influencing outcomes across the organization. Youll play a critical role in ensuring responsible AI adoption and accelerating the pace of innovation.