Technology Administrator (ProjectProgram Manager III)
Technology Administrator (ProjectProgram Manager III)
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Job Description
Summary
This opportunity is open to current Department of Adult & Juvenile Detention employees only.
We areseekinga dynamic and experienced professional to serve as a key consultant and technical advisor within our organization as a Technology Administrator (Project/Program Manager III). In this role you will support cross-functional interdepartmental systems across a broad range of public safety technologies. You will lead the effective use and management of critical software solutions that support the department.
We are specifically looking for acandidatewith a broad and in-depth understanding of DAJD policies who can apply that knowledge to ensure technology solutions align with department-wide practices andobjectives.
This position offers a unique opportunity to collaborate with diverse teams drive system improvements deliver advanced end-user support and help shape the future of our technology landscape to better align with agency goals and operational needs.
DAJD is part of the Executive branch and includes five divisions with more than 900 budgeted employees. The departmentoperatestwo adult detention facilitiesthe King County Correctional Facility (KCCF) in Seattle and theMalengRegional Justice Center (MRJC) in Kentas well as the Juvenile Divisions secure detention at the Clark Children and Family Justice Center (CCFJC) in Seattle.
About the department:The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe vibrant and healthy communities in partnership with other criminal justice and human service agencies. DAJD operates the largest county jail system in the State of Washington.
Departments Mission:We provide in-custody and community-based services that are data informed advance safety lead system change and promoteequitableoutcomes for the people we serve.
Job Duties
The job description is an overview and is intended to describe the general nature and level of work being performed.
Serve as a consultant and technical advisor across all levels of the organization supporting cross-functional interdepartmental systems spanning a range of technologies.
Drive the effective use expansion and management of public safety software solutionsas well astools for training appraisals backgrounding scheduling and policy management.
Expand and maintain DAJD training resources using tools such as Adobe Captivate(or similar tools)to create and update trainingsguidesand simulations.
Provide mid- to senior-level end-user support including system administration (e.g. backupjail management systemadministrator duties) issue resolution vendor escalation documentation and in-person training.
Collaborate with cross-functional teams and stakeholders to analyze DAJD technology systemsidentifybusiness process improvementsleveragingtechnology andprovideoperational insights that inform vendor roadmaps and support change management. Regularly review existing systems and procedures to drive continuous improvement.
Leadprojects andproblem-solving initiatives with internal and external stakeholders to ensure system plans and activities align with agency needs. Develop and implement recommendations for improved work processes policies and procedures and ensure effective implementation.
Evaluate the effectiveness of change management processesand adjustto ensure alignment with programobjectivesand agency goals.
Participate in product evaluation and testing to support enhancement rollouts software patches and new releases.
Perform other duties as assigned.
Experience Qualifications Knowledge Skills
Minimum of five (5) years of full-time experience in a corrections or jail environment.
Minimum of three (3) years of experience implementing administering or supporting business software solutions in a large organization.
Proven experience developing and delivering training plans and supporting large-scale change management initiatives.
Strong verbal and written communication skills including the ability to clearly conveyand distillcomplex information and document processes and procedures effectively.
Proven ability to coordinate work across multiple stakeholders manage competing priorities andmaintainstrong organizational skills in high-volume environments.
Demonstrated leadership and collaboration skills with a service-oriented mindset and a focus on driving change and continuous improvement.
Analytical skills to research data and propose actionable solutions.
Ability to work independently and as part of a team.
Advancedproficiencyin Microsoft Office 365 and experience working in SharePoint/Teams environments.
Highly Desirable Qualifications
Two (2) years of experienceworkingwith NEOGOV products.
ExperiencewithAdobe Captivate or other simulation-capable training development tools.
Proficiencywith Microsoft Dynamics 365.
Experience managing complex projects from initiation to completion.
Experience applying continuous improvement methodologies to drive results.
Comprehensiveknowledge of DAJD policies and procedures.
Familiarity with DAJD legacy systems: SIP/SeaKing JIMS and ComCor.
Cross-division work experience within DAJD.
Supplemental Information
HOW TO APPLY:Pleasesubmityour current resume and a cover letter detailing your experience and qualifications. Completion of the full King County application and the supplemental questionnaire IS REQUIRED. Resumes or letter of interest alone WILL NOT substitute for a full application. If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation orassistancein the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
To apply go to: the online application process please contact NEOGOV () Customer Support toll free at: 1-.
WHO MAY APPLY: This position is open to all qualifiedand current DAJDemployeescandidates. Applicants requesting Veterans Preference must provide a copy of their DD-214 a scanned copy (pdf format) will suffice for this purpose.
WORK LOCATION/SCHEDULE:The DAJD Administrative teamoperatesunder a hybrid model combining remote work with onsite presence. While telecommuting is part of the work structure the expectation is that this position will need to be onsite morefrequently at locationsacross allfive DAJD or King County facilities to support various projects and business needs. The balance between remote and onsite work will depend onevolving requirementsand King Countypolicy andis subject to change accordingly.
The primary onsite work location for this position is the King County Courthouse at 516 3rd Avenue E 245 Seattle WA 98104.
Employees mustresidein Washington State and within a reasonable distance of their King County worksite to ensuretimelyresponse to workplace reporting and onsite work requirements.
Employees will be provided with a County-issued laptop and when working remotely mustmaintaina reliable internet-connected workspace where they can perform duties efficiently and remain available and responsive during scheduled work hours.
The standard work schedule is Monday through Friday 8:00 a.m. to 4:30 p.m.; however schedule assignments may vary based on departmental staffing needs and where applicable the bargaining unit bidding process. This position is exemptunder the provisions ofthe Federal Fair Labor Standards Act (FLSA) meaning that it is not eligible for overtime pay or compensatory time accrual and the incumbent willbe requiredto work the hours necessary to meet position responsibilities.
UNION MEMBERSHIP:This position isnotrepresented bycollective bargaining agreement.
SELECTION PROCESS:Initial screening will be based upon a review of application materials. The employment history detailed in your application materials mustvalidate/support your responses to the supplemental questions. If your responses cannot bevalidated you will notproceedto the next steps of the review/selection process. Candidates determined to be most competitive based upon theinitialapplication review willproceedto the next phase of the selection process. The selectionprocess may include a written exercise and/or a computer-based skills testing todemonstratewriting skills and computerproficiency.
DEPARTMENT CONTACT:Questionsregardingthis announcement or position may be directed to Jaclyn Smith Sr. HR Analyst at or
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Together with leadership and our employeeswerechanging the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexualorientationand pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiringselectionfor training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Required Experience:
Manager
Employment Type
Full-Time
