Deputy ICT Applications Portfolio Manager Grade VII (09.023 (2025))
Deputy ICT Applications Portfolio Manager Grade VII (09.023 (2025))
Posted on :
20-09-2025
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1 Vacancy
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Job Description
Job Title: Deputy ICT Applications Portfolio Manager Grade VII
Reference No: 09.023 (2025)
Department / Directorate: ICT Department ICT Directorate
Reports to: ICT Applications Portfolio Manager
Reference No: 09.023 (2025)
Department / Directorate: ICT Department ICT Directorate
Reports to: ICT Applications Portfolio Manager
Tallaght University Hospital (TUH) is a model 4 voluntary academic teaching hospital partnered with Trinity College and situated in south west Dublin. With a staff of over 4000 people from 63 differentcountries it provides both acute and tertiary care to an increasing population of circa 800000 people and is a provider of local regional and national specialties. It is also a National Urology Centre the second largest provider of dialysis services in the country Pelvic and Acetabulum National Centre and a designated Trauma Unit.
The Hospital is part of the newly established HSE Dublin & Midlands Region which serves a population of over 1.2 million across seven counties and operates under the governance of an independent Board of Directors who give their time on a voluntary basis. TUH is also supported by the Adelaide Health Foundation the Meath Foundation and Tallaght University Hospital Foundation.
TUH recognises the role it plays in our community both as an employer and provider of healthcare and is committed to building a sustainable future for our region both now and into the future with a focus on patient outcomes.
The Hospital is ambitious recognising that healthcare delivery is undergoing seismic change and will be different now and into the future largely due to digital and technological advances along with research continuing to discover and test new treatment options. TUH wants to be a leader in determining that future. It is aHospital without Wallsalways looking to optimise care both within and beyond in line with the Sláintecare vision of providing the right care in the right place at the right time whilst empowering our patients and staff.
TUH Vision and Values
The vision of the Hospital is People Caring for People to Live Better Livesthrough excellent health outcomes supported by evidenced based practice positive patient and staff experience in an empowering & caring environment. A culture of innovation and quality improvement in everything we do.
OurTUH CAREvalues for patients their families our community and staff are:
- Collaborate together and with our academic and care partners
- Achieve our goals positive outcomes and wellbeing
- Respect for patients each other and our environment
- Equity for patients and staff
At TUH we view our staff as our most valuable asset and everymember of the Team is valued equally. We recognise that a skilled satisfied and motivated workforce is a prerequisite to high quality care.
A full overview of TUH is available on us
Qualifications & Experience required
Must have:
- Undertaken a relevant ICT course of study minimum of a bachelors degree in computer science Information Technology or a related field or have satisfactory relevant experience which encompasses demonstrable equivalent skills in ICT Applications Support Management.
- Have a minimum of 2 years experience managing an ICT Support Team.
- Have a minimum of 2 years software applications administration and support experience.
Desirable:
- Service Delivery management experience.
- ITIL qualification and/or experience.
- Change Management related qualification and/or experience in software application change coordination.
- Knowledge on ICT procedures and regulations.
- Experience and knowledge on hospital/healthcare systems and familiarity with medical terminology.
Behavioural Requirements:
- Experienced in successfully liaising and working collaboratively with users and between groups in addition to excellent interpersonal and communications skills (oral and written).
- Excellent problem solving planning organisation and analytical skills with the ability to make sense of complex and logical problems quickly.
- Ability to plan & prioritise work meet deadlines while responding flexibly to rapidly changing priorities.
- Ability to work unsupervised and to use initiative when necessary to deal with conflicting priorities calmly and effectively.
- Ability to identify and recommend process and/or application improvements.
- Ability to frame options and present recommendations.
- Experience of working in a demanding environment and ability to negotiate and manage through conflict and to deal with ambiguity.
Purpose of the Role:
Overseeing and managing the day to day service operation of the Application Portfolio Management (APM) Team. Managing support maintenance and enhancement of business/clinical software applications. This role ensures the smooth operation of ICT application systems. Assists with managing an ICT support service delivery team and collaborates with suppliers and hospital stakeholders to ensure application service delivery. Reporting to the ICT Application Portfolio Manager and work as part of the ICT Application Portfolio Management Team. The Deputy Application Portfolio Manager will substitute for the ICT Application Portfolio Manager in his/her absence and as required.
Overview of Role:
Key Duties and Responsibilities:
- Support and report to the ICT Applications Portfolio Manager providing regular updates and escalating issues as required.
- Act as deputy to the ICT Applications Portfolio Manager during absences or when delegated.
- Manage day-to-day operations of the ICT Applications Portfolio Management (APM) Team ensuring high-quality service delivery and user satisfaction.
- Oversee team workload resource allocation and scheduling.
- Monitor application performance coordinate maintenance and ensure timely issue resolution within defined service levels.
- Investigate requests and issues identify root cause and ensure resolution within expected service level timelines.
- Lead the triage and escalation of Priority 1 incidents and major issues ensuring resolution communication root cause analysis and follow-up.
- Liaise with software suppliers for application support issue resolution maintenance and enhancements.
- Ensure daily application and user administration tasks system synchronisations and routine maintenance activities are completed effectively.
- Coordinate application change requests and releases in line with the Change and Release Management process with appropriate approvals.
- Support application lifecycle management including patching upgrades and end-of-life planning.
- Assist with supplier performance monitoring and management ensuring adherence to Service Level Agreements (SLAs).
- Develop maintain and improve documentation including SOPs user guides configuration details and knowledge base articles.
- Ensure development and management of Knowledgebase documentation.
- Ensure APM Team adheres to ITIL-aligned service management practices including Incident Request Problem Change and Release Management.
- Provide training coaching and mentorship to team members to build capability and support professional development.
- Actively monitor the ICT Support Portal to ensure all incidents service requests and changes are logged tracked and resolved efficiently.
- Promote collaboration with other ICT teams to ensure cohesive support and integration.
- Ensure all activities comply with ICT policies security frameworks and data protection regulations.
- Champion and coordinate continual service improvement initiatives within the APM Team.
- Coordinate tasks assigned to the team for hospital projects as agreed with the ICT Applications Portfolio Manager.
- Prepare routine and ad hoc reports and conduct analysis to support decision-making and performance review.
- Meet objectives and work plans as agreed with the ICT Applications Portfolio Manager within defined timelines participating in the performance achievement and development process.
- Participate in ICT on-call or out-of-hours work as required.
- Perform other duties as assigned by the ICT Applications Portfolio Manager or CIO.
General accountability:
- Commitment to continuous professional development including completion of relevant internal training programmes available through our Centre for Learning & Development Prospectus.
Leadership and staff management:
- Completion of relevant training and availing of supports in the Leadership Academy including coaching mentoring and leadership development as applicable.
TUH Core Competencies:
For details of the core competencies please go to:
Vacancies/
Particulars of Office:
- The appointment is fulltime permanent and pensionable.
- The annual leave entitlement is 29 working days per year. The leave year runs from 1st April to the 31st of March each year.
- Normal working hours are 35 worked over 5 days. Your contracted hours of work are liable to change between the hours of 8am to 8pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement.
- Remuneration is in accordance with the Department of Health Consolidated Salary Scales 1st August 2025 for a Grade VII.
Duties:
The Deputy ICT Applications Portfolio Manager will perform such duties as are outlined in this job description.
Probation:
The successful candidate will be appointed initially for a probationary period of 6 months. During the probationary period progress or otherwise will be monitored and at the end of the probationary period the service will (a) be certified as satisfactory and confirmed in writing or if not satisfactory the probationary period may be extended by 3 months.
Termination of Office:
The employment may be terminated at any time by one months notice on either side except where circumstances are dictated by the Minimum Notice and Terms of Employment Act 1973/91. The Managements right under this paragraph shall not be exercised save in circumstances where the Management is of the opinion that the holder of the office has failed to perform satisfactorily the duties of the post or has misconducted himself/herself in relation to the post or is otherwise unfit to hold the appointment.
Confidentiality
You will be aware of the confidential nature of Hospital work and in particular the right of patients to confidentiality. To this end you will not discuss workings of the Hospital or its patients or disclose any information of a confidential nature except as required to do so in the course of your work. No records documents or property of the Hospital may be removed from the premises of the Hospital without prior authorisation. You must return to the Hospital upon request and in any event upon the termination of your employment all documents or other property of the Hospital which are in your possession or under your control.
Data Management
Ensure compliance with the obligations required by the Data Protection Act 2018.
NOTE: The extent and speed of change in the delivery of health care is such that adaptability is essential at this level of appointment. The appointee will be required to maintain enhance and develop their knowledge skills and aptitudes necessary to respond to this changing environment. They will also be required to participate in and support the Hospitals Digital transformation strategy which may impact work processes and role profiles in the future. The Job Description must therefore be regarded as an outline of the major areas of accountability at the present time which will be reviewed and assessed on an on-going basis as advancements and developments evolve.
Informal Enquiries to: Milita Foster ICT Applications Portfolio Manager in the ICT Department - Telephone (01)or email
Closing Date: Before close of business on Wednesday 1st October 2025.
Interview Date: Please note interviews will take place on Monday 6th October 2025 for successful applicants.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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