HR Operations Coordinator III
HR Operations Coordinator III
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Job Description
Work Location:
Toronto Ontario CanadaHours:
37.5Line of Business:
Human ResourcesPay Details:
$52700 - $74400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
*Pre-identified Candidate*
KEY ACCOUNTABILITIES
CUSTOMER
Process various transactions accurately on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Support various HR programs and processes providing first level analysis to resolve business issues
Provide optimal employee and partner service including guidance and advice on programs and procedures while adhering to customer service standards and Customer Experience Model
Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained
Identify opportunities to improve service delivery and support process improvement initiatives
Maintain working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner
SHAREHOLDER
Prioritize and manage own workload to meet SLA requirements for service and productivity
Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
Escalate non-standard or high risk transactions or other activities as deemed appropriate
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Complete investigations report / escalate risk issues or process gaps identified
Access systems know and apply system capabilities ensure update of information is completed timely and accurately
Adhere to standardized documentation procedures
Update and contribute to the preparation of procedural documents in support of day-to-day operations
Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area
EMPLOYEE / TEAM
Participate fully as a member of the team promote team effectiveness and contribute to a positive work environment
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities including cross training within own team
Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities
Contribute to a fair positive and equitable environment that supports a diverse workforce
Act as a brand champion for the business area/function and the bank both internally and/or externally
BREADTH & DEPTH
Work within broad and/or non-standard parameters involving multiple steps systems and jurisdictions and where there could be a lack of market standard/ practice referring to a more senior role when necessary
Require specialized expertise and performs multiple and/or diverse tasks that are highly complex involving multiple steps systems and jurisdictions
Expert on HR programs end-to-end processes and systems for own specialized area
Handle 1st level escalated issues and provides work guidance and direction or acts as a working team lead and resource to others
Accountable for resolving exceptions non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required
Provide process / policy guidance to others internal partners/clients
Focus of work is weekly monthly and/or longer with addition of ad-hoc and initiative based requests as required
May involve cross-functional teams across TD and/or involving external contacts
Generally reports to a Team Manager
EXPERIENCE & EDUCATION
Undergraduate degree
1 years relevant experience
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
IC
Employment Type
Full-Time
