Bilingual Patient Enrollment Specialist (EnglishSpanish, Sales)
Bilingual Patient Enrollment Specialist (EnglishSpanish, Sales)
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Job Description
Role Details
Type of Support:Outbound CallContract Duration:Full-time Permanent
Training Schedule:Monday - Friday 11:00 am - 8:00 pm EST
Work Schedule: Monday - Friday 11:00 am - 8:00 pm EST Rotating Saturday shift
Work Type and Location: Remote US Only
Expected Start Date: October 9 2025
About Us
PartnerHero is now Crescendo a stronger bolder force in customer experience.Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard.
We deliver Augmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or Crescendo we dont just connect talent with opportunity we elevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to whats next.
The Role
By leaning into our core values were aiming to drive a positive and long-lasting patient enrollment experience. Were currently looking for a motivated Patient Enrollment Specialist with a passion for talking to people developing strong relationships and the ability to provide personalized support through enrollment and program implementation.
The best fits for our team are people who are excited about working in a dynamic environment where they have the ability to change peoples lives for the better and have the self-motivated drive to be a strong part of the team. Additionally those who are driven by helping others and making a real difference.
This role requires fluency in both English and Spanish. The ideal candidate will be able to communicate clearly and professionally with Spanish-speaking members both verbally and in writing to ensure equitable and accessible support throughout the enrollment process.
What Youll Do:
- Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
- Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
- Create exceptional patient enrollment experiences and share insights with your peers
- Evangelize program benefits and the impact it will have on member health
- Deliver value to our partner and strengthen relationships through feedback communication and collaboration
- Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
- Maximize team growth by delivering observations and identifying trends to help the team as it grows
What We Expect From You:
- Language Requirement: This role requires fluency in both English and Spanish. The ideal candidate will be able to communicate clearly and professionally with Spanish-speaking members both verbally and in writing to ensure equitable and accessible support throughout the enrollment process
- Highly preferred experience with supporting customers conducting outbound calls and/or converting sales leads
- You are a strong communicator who can easily build relationships problem-solve and navigate around push-back
- You love being on the phone and chatting with folks and want to flex your extroverted personality
- You love providing assistance and showing people the benefit of a product or service
- You are tech savvy skilled at multitasking and able to navigate through different systems simultaneously
- You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
- You are goal-oriented with a go-getter attitude and are able to work with limited supervision
- You like to educate and simplify concepts for folks who struggle with complicated things
What Youll Get In Return:
- Flexible working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
- Competitive retirement benefits
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Manager
Employment Type
Full-Time
