French-speaking Customer Expert for Motorcycles Company In Athens, Greece
French-speaking Customer Expert for Motorcycles Company In Athens, Greece
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Expert
Work model: On-Site
Location: Athens Greece
Employment type: Full-time
What you will do
- Deliver exceptional customer service following the customers standards and processes.
- Provide accurate information to prospects and guide them throughout their journey.
- Perform Level 1 troubleshooting for connected services.
- Call collect and analyze customer feedback through structured workflows.
- Coordinate with Nortons dealer network to ensure timely updates and resolutions.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage high-value customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
What you will bring
- Excellent French language skills.
- Very good English communication skills.
- Previous experience in customer service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy and basic knowledge of MS Excel.
- Familiarity with CRM systems (e.g. Salesforce Service Cloud Zendesk Freshdesk) is a plus.
- Bachelors degree preferred.
What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process all at no cost to you)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
- The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity
Employment Type
Full Time
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