Business Analyst 1
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Business Analyst 1 position acts as the escalation point for high priority support issues; serves as a subject matter expert for one or more custom applications; serves as liaison to the technical team; provides analyses for management review and ensures that quality standards are followed.
Performs diagnostics works with technical and non-technical team and recommends changes. Monitors the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Manages expectations at all levels: customers/end users stakeholder and program leadership. Develops system usage materials reports and guidelines on system use and services.
| Skills | Required / Desired | Your Amount of Experience in years/month |
| Experience in an IT field of specialty | Required | 5 |
| Experience in a lead role | Required | 2 |
| Experience using Salesforce Customer Relationship Management | Required | 2 |
| Experience using ServiceNow Customer Service Management | Required | 2 |
| Strong organization and communication skills both written and spoken | Required |
|
| Strong troubleshooting and problem-solving skills | Required |
|
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
