Business Analyst 1
Business Analyst 1
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Job Description
The Business Analyst 1 position acts as the escalation point for high priority support issues; serves as a subject matter expert for one or more custom applications; serves as liaison to the technical team; provides analyses for management review and ensures that quality standards are followed.
Performs diagnostics works with technical and non-technical team and recommends changes. Monitors the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Manages expectations at all levels: customers/end users stakeholder and program leadership. Develops system usage materials reports and guidelines on system use and services.
Skills
Required / Desired
Your Amount of Experience in years/month
Experience in an IT field of specialty
Required
5
Experience in a lead role
Required
2
Experience using Salesforce Customer Relationship Management
Required
2
Experience using ServiceNow Customer Service Management
Required
2
Strong organization and communication skills both written and spoken
Required
Strong troubleshooting and problem-solving skills
Required
Employment Type
Full-time
