Desktop Support Technician - FRC
Desktop Support Technician - FRC
Posted on :
19-09-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide.
Title: Desktop Support Technician - FRC
Work Location: Fremont CA 94538
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: Mon-Fri 8.00AM-5.00PM
Job Description:
- Diagnose and resolve unique non-recurring problems associated with application software networking and operating systems.
- Working the walkup solution (Tech HUB) User will walk up with computer problems.
- Prioritize desktop tickets and determine the source of problems using a cloud based digital tracking workflow tool like ServiceNow.
- Configure deploy maintain troubleshoot and support computer workstations laptops and other computer equipment.
- Research maintain install and troubleshoot all aspects of laptop and desktop hardware and associated software.
- Troubleshoot technical issues while interfacing directly with users. Installs configures analyzes resolves and repairs all hardware and software issues involving Windows and other operating systems.
- Provides total support of the desktop environment in accordance with defined standards and procedures.
- Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
- Document procedures standards best practice configurations settings and installation sequences
- Ensure that all laptops and desktops are configured to connect to the correct network environment (Windows)
- Maintain password security data integrity and file system security for the computer environment.
- Communicate with customers peers and management concerning the status of cases problems or suggestions.
Required Skills:
Your Experience Includes:
- Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview.
- Experience providing excellent customer service to stakeholders.
- Maintains strong attention to detail in high-pressure situations.
- Experience using critical thinking skills to identify and resolve technical issues.
- Experience with Active Directory
- 3 years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.
- Broad knowledge of Office 365 online applications (Word Excel PowerPoint Outlook SharePoint Teams Zoom OneDrive Forms Stream Tasks Video and OneNote)
Required Education:
- Associate degree or its equivalent plus 3 to 4 years experience.
- Relevant Technical Certifications a plus A MCP or HDI preferred.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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