Desktop Support Technician - FRC

Fremont - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide.

Title: Desktop Support Technician - FRC

Work Location: Fremont CA 94538

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: Mon-Fri 8.00AM-5.00PM

Job Description:

Diagnose and resolve unique non-recurring problems associated with application software networking and operating systems.
Working the walkup solution (Tech HUB) User will walk up with computer problems.
Prioritize desktop tickets and determine the source of problems using a cloud based digital tracking workflow tool like ServiceNow.
Configure deploy maintain troubleshoot and support computer workstations laptops and other computer equipment.
Research maintain install and troubleshoot all aspects of laptop and desktop hardware and associated software.
Troubleshoot technical issues while interfacing directly with users. Installs configures analyzes resolves and repairs all hardware and software issues involving Windows and other operating systems.
Provides total support of the desktop environment in accordance with defined standards and procedures.
Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
Document procedures standards best practice configurations settings and installation sequences
Ensure that all laptops and desktops are configured to connect to the correct network environment (Windows)
Maintain password security data integrity and file system security for the computer environment.
Communicate with customers peers and management concerning the status of cases problems or suggestions.

Required Skills:

Your Experience Includes:

Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview.
Experience providing excellent customer service to stakeholders.
Maintains strong attention to detail in high-pressure situations.
Experience using critical thinking skills to identify and resolve technical issues.
Experience with Active Directory
3 years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.
Broad knowledge of Office 365 online applications (Word Excel PowerPoint Outlook SharePoint Teams Zoom OneDrive Forms Stream Tasks Video and OneNote)

Required Education:

Associate degree or its equivalent plus 3 to 4 years experience.
Relevant Technical Certifications a plus A MCP or HDI preferred.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Title: Desktop Support Technician - FRC Work Location: Fremont CA 94538 Duration: 12 Months Job Type: Temporary Assignme...