Technical Services Consultant
Technical Services Consultant
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Job Description
About AlayaCare
At AlayaCare were more than just a fast-growing SaaS company were a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
With 550 employees across Canada the US Australia and Brazil were united by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare offers the opportunity to grow your impact your skills and your career.
About the Role
This client-facing role is an integral part of our Technical Services team responsible for driving the successful delivery of automation projects from initiation to ongoing support. You will serve as the primary technical point of contact working directly with clients and collaborating cross-functionally with internal stakeholders to translate business requirements into scalable solutions.
In this role you will lead the end-to-end project lifecycleincluding scoping requirements facilitating project kick-off calls designing and configuring solutions coordinating testing and managing deployment into production. You will ensure that project timelines and deliverables are met while maintaining clear communication with clients and internal teams. Post-implementation you will continue to support clients by troubleshooting issues optimizing workflows and maintaining strong relationships to ensure long-term success.
A Day in the Life
- (40%) Acting as the primary technical services resource for medium and large projects. Coordinating with internal departments (sales product data engineering support) on timelines and outstanding action items
- Assisting clients in developing a mapping process for data from their legacy system to AlayaCare
- Developing a testing plan and running sample data to validate mapping accuracy
- (20%) Providing phone based and occasionally on-site strategic and tactical consulting related to AlayaCare projects. Facilitating internal and client meetings answering questions and providing recommendations to clients on technical matters including but not limited to data migration custom reporting requests API integration (Turn-Key Integrations) flat file integration (e.g. between AlayaCare and the clients payroll or billing systems)
- Gathering and summarizing information on client data requirements and current processes
- Build facilitate and deploy turn-key API Integrations
- Identifying and mitigating potential roadblocks
- (10%) Contributing to and building upon best practices and methodologies for technical services including but not limited to: working with the sales data engineering and client success teams to develop and maintain accurate effort estimates to be used in the sales and implementation process working with the data engineering team to continually improve the client experience regarding technical services
- (10%) Acting as a resource to the rest of the client success team regarding technical services best practices. This includes training for the services team maintenance of training materials being responsible for the teams adherence to these best practices acting as an escalation resource for risk mitigation and issues management
- (10%) Supporting evaluating clarifying and validating clients requirements regarding custom Data Exploration (Looker) reports. Acting as a subject matter expert for the client services team in developing custom Data Exploration reports and performing paid data exploration trainings
- Occasionally building excel reports and macros outside of AlayaCare in order to bridge a clients need while the report is being developed in AlayaCare
- Building Custom SQL Reports to meet clients requirements as needed (Operation reports)
- (10%) Guiding the client in configuring integrations and acting as a liaison between the relevant engineering teams and the client (Payroll Integrations Billing Integrations)
- Supporting the product team in requirements validation for regional/funder/market specific reporting requirements (e.g. HCP OHRS US specific overtime billing)
What you bring to the team
- 2-4 years of related experience in customer facing positions in a SaaS environment
- Bachelors Degree in Computer Science Business Health Sciences or similar
- Experience in a client-facing technical services consulting or implementation role ideally within SaaS or enterprise software environment
- Strong knowledge of data migration system integrations (API flat file and payroll/billing integrations) and reporting solutions (SQL Looker Excel macros)
- Proven ability to manage end-to-end project lifecycles from scoping and requirements gathering to testing deployment and post-implementation support
- Excellent problem-solving skills with the ability to anticipate and mitigate risks troubleshoot technical issues and recommend scalable solutions
- Strong communication and facilitation skills with the ability to translate complex technical concepts into clear language for both technical and non-technical audiences
- Collaborative mindset with experience working cross-functionally with Sales Product Engineering and Client Success teams
- Ability to thrive in a fast-paced evolving environment balancing multiple priorities while maintaining attention to detail
- A customer-centric approach building trust and long-term relationships through reliable delivery and consultative guidance
Why Join AlayaCare
Work With Purpose
At AlayaCare youll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected accessible and human.
Grow in a High-Trust Culture
We believe in transparency feedback and assuming positive intent. Here youll feel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.
Benefits That Matter
- Equity in a well-funded scaling company.
- Comprehensive health benefits telemedicine and lifestyle spending accounts.
- Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.
Location and Work Model
At AlayaCare our hybrid model includes set in-office collaboration days (2x per week) and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.
Ready to Join Us
Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share this posting with someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you may request a human review.
Were committed to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.
Required Experience:
Contract
Employment Type
Full Time
