Service Business Analyst
Service Business Analyst
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Job Description
Operation Associate (Temp Role)
Vertiv Singapore is seeking a temporary Operation Associate for 6 months to 1 year to support our Service Operations this role you will play a key part in ensuring the smooth running of daily operational activities managing reporting processes and maintaining accurate documentation. The ideal candidate is detail-oriented highly organized and capable of handling multiple tasks efficiently in a fast-paced environment. You will collaborate closely with internal teams including sales engineering and service operations to ensure timely and accurate execution of operational processes while contributing to the overall efficiency and success of the team.
Key Responsibilities:
- Process and submit daily invoices to customers via portal and email including all supporting documentation.
- Generate and document monthly Operations KPI reports from Power BI into Smartsheet.
- Maintain monthly subcontractor revenue reports in Smartsheet.
- Update weekly pipeline forecasts for small Time & Materials (T&M) projects.
- Update weekly startup forecasts.
- Update weekly contract forecasts.
- Compile and update monthly NPS and CSAT data.
- Assist in the monthly business report compilation and review for Service Operations.
- Conduct monthly analysis of Forecast vs Actuals for Contracts T&M small T&M startup projects batteries and spare parts.
- Generate monthly GR reports for customers with GR requirements (e.g. Netlink Singtel).
- Process contract terminations as requested by customers sales personnel or engineers.
- Raise monthly EPRs for calibration of tools.
- Raise monthly POs for customer portals for invoice submissions.
- Maintain housekeeping of quotation and OPF approvals.
- Maintain housekeeping of engineers field service reports.
- Process new service contract submissions into the ORACLE system and retain all contract documentation.
- Raise requests for customer entity or billing addresses as needed.
- Order quarterly service report hardcopy booklets when supplies are low.
Requirements:
- Minimum 2 years of experience in operations or service administration.
- Strong organizational and administrative skills.
- Proficiency in Power BI Smartsheet and ORACLE systems is a plus.
- Detail-oriented with the ability to manage multiple tasks efficiently.
- Good communication skills for effective interaction with internal teams and customers.
Duration: 6 months 1 year
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in revenue a strong customer base and global reach spanning over 130 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email If you are interested in applying or learning more about this role please visit the companys career page located on Experience:
IC
Employment Type
Hourly
Department / Functional Area
Key Skills
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