Contact Center Manager
Contact Center Manager
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Job Description
Job Description
Spectrum Healthcare Resources (SHR) has a potential opportunity for a Contact Center Supervisor with the Veterans Experience Office (VEO).
What Youll Do
Supervise and support a team of 100Contact Center Agents and 5 Senior Agents (approximately 13 staff per supervisor).
Provide coaching mentoring and reinforcement of training to help staff deliver exceptional customer service.
Actively participate in workload balancing and process improvements to enhance overall contact center performance.
Collaborate with clients leadership and peers to ensure operational excellence.
Respond positively to management requests and contribute ideas to improve efficiency and the Veteran experience.
Qualifications
Bachelors degree (BA/BS) required.
Minimum 2 years of experience as a contact center supervisor and 4 years of call center experience.
Strong leadership problem-solving and communication skills.
Ability to motivate teams foster collaboration and drive results.
Work Environment & Location
75% remote work flexibility with a primarily home-based schedule.
- Quarterly travel for in person training in Maryland or other location as specifiedby VA.
Must reside within 50 miles of Reno NV.
Why Join Us
Spectrum Healthcare Resources (SHR) was established in 1988 to deliver systems and processes designed to meet the unique needs of Militaryand VA Health Systems. SHR is a leading organization that provides physician and clinical staffing and management services to United States Military Treatment Facilities VA clinicsand other Federal Agencies through various contracting vehicles. A Joint Commission Health Care Staffing Services firm SHR isthe military staffing division of TeamHealth a Nationwide organizationthat serves 850 civilian and military hospitals with a team of 9600 affiliated health care professionals.
Spectrum Healthcare Resources is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Location : Location
Recruiter : Full Name: First Last
Direct phone number
Recruiter : Email
Required Experience:
Manager
Employment Type
Unclear
